https://community.bt.com/t5/TV-Content-including-TNT-Sports/New-account-BTP-15000-error/m-p/2325217#M27943 <P>Hi, recently we got setup with broadband and TV but when trying to setup the TV service it fails with a BTP-15000 error. Looking online this seems to suggest an account issue.</P><P>Is anyone able to assist? I rang through to faults but this didn't end up with it working</P><P>&nbsp;</P><P>Thanks</P> Mon, 06 Nov 2023 11:14:39 GMT petewymer 2023-11-06T11:14:39Z https://community.bt.com/t5/TV-Content-including-TNT-Sports/New-account-BTP-15000-error/m-p/2325217#M27943 <P>Hi, recently we got setup with broadband and TV but when trying to setup the TV service it fails with a BTP-15000 error. Looking online this seems to suggest an account issue.</P><P>Is anyone able to assist? I rang through to faults but this didn't end up with it working</P><P>&nbsp;</P><P>Thanks</P> Mon, 06 Nov 2023 11:14:39 GMT https://community.bt.com/t5/TV-Content-including-TNT-Sports/New-account-BTP-15000-error/m-p/2325217#M27943 petewymer 2023-11-06T11:14:39Z https://community.bt.com/t5/TV-Content-including-TNT-Sports/New-account-BTP-15000-error/m-p/2325268#M27944 <P>Hi <SPAN><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/323804">@petewymer</a></SPAN>, welcome to the forum and sorry you're getting this error.<BR />Did the faults team tell you what the next steps were? They would normally refer complex issues to a specialist team to fix?<BR />If not then is this the first time this TV account has been set up or was it working ok for a period before you started getting the error?<BR />Is your BT TV box connected to the Hub via Ethernet cable?<BR />Cheers</P> <P>John</P> Mon, 06 Nov 2023 14:35:04 GMT https://community.bt.com/t5/TV-Content-including-TNT-Sports/New-account-BTP-15000-error/m-p/2325268#M27944 JohnC2 2023-11-06T14:35:04Z