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Postcode error when attempting to purchase TNT

Mwatts2012 — Wed, 22 Nov 2023 15:59:44 GMT

Hi, I am looking to purchase TNT via discovery. I’m currently a broadband customer and have tried to add it to my account. However, everytime i tried to do this it gives me this error message.

"the postcode provided is different to the postcode where service is provided on this account"

everything in my account settings is correct. Can anyone shed any light on this as it’s extremely frustrating.

thanks

Re: Postcode error when attempting to purchase TNT

Greensg — Wed, 22 Nov 2023 17:19:55 GMT

I have also had problems with my address re-broadband. Mine ended up being a problem with OPENREACH having my address incorrect.

Could perhaps it be that OPENREACH has your postcode incorrect. I don’t think you can check it on the BT website and you would need some help.

Re: Postcode error when attempting to purchase TNT

NeilO — Wed, 22 Nov 2023 17:24:05 GMT

@Mwatts2012 I'm sorry you're getting that error. I'll send you a private message so you can get in touch with the moderation team and we'll be able to help you get this sorted.

Thanks

Neil