This topic

TNT Sport Buffering

ClaretS — Thu, 05 Oct 2023 11:08:32 GMT

TNT Sport is constantly buffering on my TV. My internet speed is very good. Other streaming channels work well. BT tech support recommended I get an ethernet cable. Im sceptical. Any ideas? Thanks

Re: TNT Sport Buffering

Anonymous — Thu, 05 Oct 2023 17:00:10 GMT

This is watching TNT Sport through a Pro Box and the TV Guide rather than the Discovery+ app?

Have you tried an Ethernet cable as suggested? Is this HD or SD versions?

Re: TNT Sport Buffering

ClaretS — Thu, 05 Oct 2023 17:53:08 GMT

I am actually watching through the Discovery app.
Re Ethernet. Tbh I don't see why I should buy an ethernet cable when other live streams work perfectly well on my TV. And after reading that this is actually a common problem, I don't want to throw good money after bad.

As for the SD HD idea. I cannot see any way of doing this on the app.

From what I understand of consumer law, if a company can't provide a service then the customer should get their money back.

Re: TNT Sport Buffering

Anonymous — Thu, 05 Oct 2023 18:09:41 GMT

Well this is all important, because the Discovery+ app is the problem of, well Discovery, and there are a few threads in the forum about how live streams are problematic on a few devices.

I asked about HD or SD because you weren’t clear about if you were watching channels through the guide or an app. The app delivers the best quality it can.

I just plugged in my BT TV Pro box and fired up the Brighton game on TNT through the Discovey+ app. No issues here, box is connected via WiFi.

So you are watching on the app, but on what device?

Re: TNT Sport Buffering

ClaretS — Thu, 05 Oct 2023 18:20:55 GMT

I'm watching on an LG TV which has never given me an issue like this before

Re: TNT Sport Buffering

Deano123 — Thu, 05 Oct 2023 18:24:04 GMT

I am watching on discovery app on my apple tv 4k box . Absolute perfection on that. 150mbps

Re: TNT Sport Buffering

Anonymous — Thu, 05 Oct 2023 18:30:59 GMT

@ClaretSwrote:
I'm watching on an LG TV which has never given me an issue like this before

Right, so I have 2 LG TVs in the house and I have had stuttering on HD and UHD live streams using the built in app. In the end I would start the stream, then hit pause for 10 - 15 seconds, then play from there.

You can raise problems with the app on LG TVs from within the app itself and/or follow the troubleshooting here: https://support.discoveryplus.com/hc/en-gb/articles/360018966658-Troubleshoot-discovery-on-a-TV-device

Re: TNT Sport Buffering

Anonymous — Fri, 06 Oct 2023 09:00:27 GMT

I can see you have added Tags to my post @ClaretS which I think is you trying to reply?

I did get I touch with discovery and they told me this and a couple of other tricks which didn't work.

I'm afraid I don't know what else to recommend at this stage then, apart from watching on a different device. You can ask BT to look into the issue as you are paying them for access, but I suspect (as the app is no longer their responsibility), they will refer you to Discovery or just recommend you use another device.

If you watch TNT Sport via the TV Guide on a BT TV Pro box, then BT will take responsibility.

Re: TNT Sport Buffering

ClaretS — Fri, 06 Oct 2023 09:36:25 GMT

And will BT charge me for this box?

Re: TNT Sport Buffering

Anonymous — Fri, 06 Oct 2023 09:44:09 GMT

@ClaretSwrote:
And will BT charge me for this box?

Of course.

Do you have any other device already that you can watch TNT Sport via Discovery+ on?

There is quite a list of options: https://support.discoveryplus.com/hc/en-gb/articles/360018652678-discovery-supported-devices

Re: TNT Sport Buffering

batchwafc — Fri, 06 Oct 2023 14:59:08 GMT

There is an issue with the LG Discovery+ app.

I reported it to them in June time when it started to happen to me after the latest app update.

They said they were aware and their developers were looking into it.

I've asked on twitter for an update since then but they aren't replying to me or anyone else who asks.

Re: TNT Sport Buffering

ClaretS — Fri, 06 Oct 2023 15:41:33 GMT

That's terrible. I hope they aren't charging you for it.

Re: TNT Sport Buffering

Easterross97 — Sun, 26 Nov 2023 18:17:19 GMT

Yes, we have the exact same problem on live rugby on our smart LG TV. Also problems loading TNT/Discovery+ EVERY TIME on our other TV, a smart Samsung TV. Interestingly, no problems with football and we don't want that!!

No problems with our wifi (150mbps fibre) and never a problem with old BT Sport so this is on BT. Discovery+ is complete rubbish we didn't ask for - we DON'T want to watch anything else on Discovery+ so we've been conned!

We put up with BT's huge price JUST for access to live rugby. Doesn't seem to be a prob with catch-up, just live games but constant buffering and connection problems are driving us nuts. AND, you can't talk to anyone!!! Same old problem, ship a service off to a sub-contract and each side blames the other. No customer service. As soon as our contract ends, we're leaving.

Re: TNT Sport Buffering

nmh64 — Sat, 16 Dec 2023 17:20:00 GMT

Same here. So annoying.

Re: TNT Sport Buffering

Anonymous — Sat, 16 Dec 2023 19:51:44 GMT

The streaming experience for TNT Sport is “patchy” at best through Discovery+ on many platforms.

Sadly, it also isn’t really something that BT can “fix” as it is a Discovery problem these days.