This topic

EETV

Deano123 — Wed, 06 Dec 2023 16:21:53 GMT

I am a current ee broadband customer i phoned up today to add the apple tv box to my package . The chap said there is a delay in launch and he will call me back saturday to sort things out for me.

But i can go in the ee site as a new customer and purchase the apple box.

So why say theres a delay ?

Or is this just typical bt/ee not knowing what the hell is going on on launch day.

Not a very good launch a delay on the first day 🤣🤣😭

Re: EETV

verkosh — Wed, 06 Dec 2023 16:45:48 GMT

typical situation where they've not got the systems in place yet to upgrade existing BT/EE customers but can take on new ones

Re: EETV

DarrenDev — Wed, 06 Dec 2023 16:47:43 GMT

Had he already taken your account details when he said there was a delay? I'm wondering if he assumed you were a BT customer trying to migrate?

Re: EETV

Deano123 — Wed, 06 Dec 2023 17:47:24 GMT

Hi darren

No he new i was a current ee customer as he asked me. He said there is a delay in launch of these boxes i will call you saturday at 11am . I got a lady on the phone first who was asking me what packages i was looking for then got put on hold and then the chap came on the phone saying this.

Re: EETV

DarrenDev — Wed, 06 Dec 2023 17:50:47 GMT

I've raised this internally, and am awaiting a statement. We have seen plenty of orders going through today, so it's definitely available to order.

Re: EETV

Deano123 — Wed, 06 Dec 2023 17:53:31 GMT

Also i try to go into my ee and into home section then discover tv and the screen just stays blank.

God knows why they didnt except my order then

Thanks darren

Re: EETV

Deano123 — Wed, 06 Dec 2023 17:55:26 GMT

It even says exsisting ee customers call us today for a better deal.

Very annoyed now as could have ordered

Re: EETV

NeilO — Wed, 06 Dec 2023 18:53:58 GMT

Hi @Deano123 if you have legacy EE broadband you'll need to also move to New EE broadband to add the Apple box to your plan. If you speak with 03301231105 they'll be able to guide you further.

Thanks

Neil

Re: EETV

Deano123 — Wed, 06 Dec 2023 18:55:28 GMT

Thought i would give an update .

As susspected this is a typical bt balls up.

I thought i would call back and try again.

Bloke told me it doesnt exsist yet. I said it does. He said let me talk to my boss. He comes back to me and says there is no agent that works here that can sell it yet . It is only available on line . I said well not to me it isnt the screen stays blank.. he said well sorry thats all we know bye. Total and utter mess from bt once again..

I suspect once again it is only open to new customers completely.

Bit wrong really to announce it as launch day and only sell to new customers and not even current ee customers that have brroadband and mobile with them . Has annoyed me now and put me off getting it alltogether .. left a sour taste

Re: EETV

Deano123 — Wed, 06 Dec 2023 18:59:01 GMT

Hi neil
I have fibre100 with apple 4k tnt sports currently. Ok i will try that number next.
Cheers

Re: EETV

mirrors90 — Wed, 06 Dec 2023 21:05:10 GMT

Correct. I had same experience as you - once they got into my account they said it's been delayed until end of the week..

Can place a new order as a new customer no problem (obviously not going to) but it sounds like EE staff are either caught cold by this launch - or the system isnt there to add it onto existing packages

Re: EETV

Deano123 — Wed, 06 Dec 2023 21:35:17 GMT

Yes totally caught cold . A farce once again. Its like theres no communication from top to bottom.new name same old game

Re: EETV

Vik — Thu, 07 Dec 2023 22:01:37 GMT

hi guys,

i am an existing bt customer and my contract is expiring in a month, i tried checking for deals on the BT app and website but i get an error, i then tried the EE app but i get message saying they are in the process of updating the app and on the website it feels like a merry go round i can't get anywhere. Any advice on how i can check if there are any deals before my contract expires, normally i got contacted by BT in the past to let me know what deals they have but nothing this time.

thanks in advance