This topic

Netflix

GezC — Wed, 03 Jan 2024 13:51:14 GMT

My Netflix’s account will no longer load. I’ve tried turning everything off and on again but no joy. Any ideas?

Re: Netflix

DavidM — Wed, 03 Jan 2024 14:41:30 GMT

Hi @GezC and welcome.

Sorry you're having problems with our Now TV. Are you seeing any error messages? Is this a standalone account or part of your subscription?

Cheers

David

Re: Netflix

GezC — Wed, 03 Jan 2024 16:02:44 GMT

Thanks David it’s part of my subscription. It worked okay but now it just keeps trying to load but never does even if I leave it for 10 or 15 mins

Re: Netflix

RobbieMac — Wed, 03 Jan 2024 16:57:59 GMT

Thanks for posting back @GezC

Sorry for the problems you're having using your Netflix subscription.

Are you having problems watching through the Netflix app on your TV box? Have you tried resetting the box? Have a look here: How do I reset my EE TV box?

Post back and let me know how you get on, please.

Thanks,

Robbie

Re: Netflix

GezC — Wed, 03 Jan 2024 17:16:49 GMT

Thanks Robbie I reset the box. Really straightforward instructions thank you but Netflix still isn’t loading

Re: Netflix

RobbieMac — Wed, 03 Jan 2024 17:20:06 GMT

Thanks for doing that @GezC

Can I ask you to confirm what box you have please?

You'll see the boxes on the link with the instructions you used to reset your box.

Thanks,

Robbie

Re: Netflix

GezC — Wed, 03 Jan 2024 17:24:46 GMT

TV Box Pro

Re: Netflix

RobbieMac — Wed, 03 Jan 2024 19:09:17 GMT

Thanks for confirming that @GezC

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Netflix

StuartH — Tue, 16 Jan 2024 08:35:03 GMT

Hi @GezC

Thanks for sending your details over to me.

Glad to hear that the replacement Pro Box has resolved this for you.

Any issues let me know 🙂

Thanks

Stuart