This topic

BT/EE TV web app on laptop

fugee — Sat, 20 Jan 2024 15:49:20 GMT

Hi community, hoping this is the correct place to post.

I have a 'Manage Devices' problem. With EE/BT TV web player, when I try to watch on my laptop I get a message telling me I have reached my device limit. I go to device management and I can see I can add up to 4 devices, watching 2 simultaneously. However, I can see 4 device boxes on the web page - the first has my Ipad registered from 2018 and the other 3 have a padlock and say 'you can register a new device every 30 days'. How do I register my further 3 allowable devices? I have not registered a new device for about 2 years. Is there a bug? As it stands I cannot watch anything on the move that I am paying for as the web app has locked me out. Can anyone help? Many thanks.

With a bit more research it looks like my device count needs resetting so that I can re-allocate device slots.

Re: BT/EE TV web app on laptop

fugee — Sat, 20 Jan 2024 16:17:33 GMT

I've moved this post to Broadband and BT apps

Re: BT/EE TV web app devices all locked

Les-Gibson — Sat, 20 Jan 2024 17:34:30 GMT

That sounds very much like a legacy problem which I thought had long since been overcome, if I'm right then you will need assistance from a moderator

Re: BT/EE TV web app on laptop

NeilO — Sat, 20 Jan 2024 18:13:51 GMT

Hi @fugee I'm sorry about that, I'll send you private message so you can get in touch with the community moderation team. We'll be happy to raise a fault to get your manage device list reset.

Thanks

Neil

Re: BT/EE TV web app on laptop

fugee — Tue, 23 Jan 2024 16:24:22 GMT

@NeilO All sorted now, thanks for your help. I assume it was a reset on my account which has done the trick.

Re: BT/EE TV web app on laptop

NeilO — Tue, 23 Jan 2024 16:48:10 GMT

Hi @fugee Yes, it was reset, you noticed it was sorted before I had the chance to update you. I'm glad it's done the trick.

Cheers

Neil

Re: BT/EE TV web app on laptop

DarrenDev — Tue, 23 Jan 2024 17:06:51 GMT

You're right @Les-Gibson - this is a very old problem that has been around for many years. Occasionally (very rarely) accounts can become "stuck" - there are free device slots available, and no new devices have been registered in the last 30 days, but still the service says no.

We've got a new guy in the back end dev team who is awesome at finding annoying little bugs like this. I've given him this example, to hopefully find and fix this once and for all.

Re: BT/EE TV web app on laptop

Gsgate — Tue, 06 Aug 2024 18:23:12 GMT

Hi, ive got the same problem - how do i resolve the issue?

Re: BT/EE TV web app on laptop

DarrenDev — Tue, 06 Aug 2024 18:26:59 GMT

Try again now @Gsgate

Re: BT/EE TV web app on laptop

Gsgate — Tue, 06 Aug 2024 19:36:03 GMT

Hi, all working fine now thank you

Re: BT/EE TV web app on laptop

cyberdave2002 — Thu, 15 Aug 2024 12:56:32 GMT

Hi DarrenDev, I need some help with my BTTV/EETV device limit on the android app