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TV box not working after troubleshooting - Yvm102

robox53 — Sat, 17 Feb 2024 13:05:08 GMT

Hi all, my TV box isn’t working - error code is Yvm102 which I know means it isn’t connected to the internet. When I go to Guide all of the channels are listed as unavailable. I used it two days ago and all was ok then.

Broadband/wifi working fine and I’ve followed the various troubleshooting steps for the error code twice. Everything seems to be connected as it should be. Anything I might be missing?

Re: TV box not working after troubleshooting - Yvm102

Les-Gibson — Sat, 17 Feb 2024 13:42:11 GMT

YVM 102 usually means that your TV box can't find your hub. How are the two connected, hopefully not by mini connector (AKA Powerline Adapter)

There's also this thread that could be worth checking out https://community.bt.com/t5/EE-TV-YouView/TV-Box-mini-getting-YVM102/m-p/2318329#M74017

Re: TV box not working after troubleshooting - Yvm102

robox53 — Sat, 17 Feb 2024 14:21:13 GMT

Thanks for the reply. Yes, they’re connected using powerline adaptors. Never had an issue until now though!

Re: TV box not working after troubleshooting - Yvm102

Les-Gibson — Sat, 17 Feb 2024 14:44:31 GMT

It might just be a case of powering down both powerline adapters for, say, 60 secs or so and then powering them both up again

Re: TV box not working after troubleshooting - Yvm102

NeilO — Sun, 18 Feb 2024 14:03:25 GMT

@robox53 did resetting the power line adapters help?

Thanks

Neil

Re: TV box not working after troubleshooting - Yvm102

robox53 — Sun, 18 Feb 2024 17:50:48 GMT

Thanks - that did indeed sort it. I’d switched each of them off for just 10-15 seconds, but leaving them for a full minute did the trick. Thanks

Re: TV box not working after troubleshooting - Yvm102

robox53 — Sun, 18 Feb 2024 17:51:18 GMT

Second time round, it did! BT have said they’re sending me new ones as these are several years old