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Can't access discovery plus activation on My BT

andrew_s77s — Thu, 14 Sep 2023 10:30:46 GMT

I have 2 old accounts appearing when i log into My BT as well as the most recent one. The problem is when i click on my products it only shows me the two old accounts and not my new one? How do I remove those old accounts so I only have the correct one showing on My BT??

Re: Can't access discovery plus activation on My BT

RobbieMac — Thu, 14 Sep 2023 14:41:12 GMT

Hi @andrew_s77s

Welcome to the BT Community and thank you for your post!

I am sorry for the problems viewing your details when you're logged into your BTID. Give our guides a shout in the helpdesk who can help remove the older accounts. You can reach them on 0330 1234 150.

Thanks,

Robbie

Re: Can't access discovery plus activation on My BT

williambridson — Tue, 12 Mar 2024 21:15:23 GMT

Hi I would also like my tnt sports subscription cancelled - I’m not able to do this on the bt site or app. Please help

Re: Can't access discovery plus activation on My BT

DavidM — Wed, 13 Mar 2024 08:30:37 GMT

Hi @williambridson and thanks for posting.

The quickest way to sort this would be to give our customer service guides a call on the number posted by @RobbieMac

Can you try that and let me know how you get on?

Cheers

David

Re: Can't access discovery plus activation on My BT

williambridson — Wed, 13 Mar 2024 10:31:04 GMT

Can Bt do this on my behalf, I should be able to cancel a service online

Re: Can't access discovery plus activation on My BT

DavidM — Wed, 13 Mar 2024 10:44:40 GMT

Thanks for getting back @williambridson

I can help you if calling doesn't suit. Check your inbox for my message and drop me over the details. FYI we're very busy at present so it's taking longer than usual to reply.

Cheers

David