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NOW TV set up with incorrect email address?

MAJMILLIE — Tue, 02 Apr 2024 13:24:49 GMT

I've been having lots of problems with my EE /BT Services now for over a month, the latest is with NOW TV. I'm pretty sure it's because an incorrect email address has been used as my NOW TV ID, so I am unable to sign up and use it.

What can I do to get around this and start using my NOW TV account as soon as possible?

I do have a complaint logged but nobody has called me now for around a week.

Re: NOW TV set up with incorrect email address?

NeilO — Tue, 02 Apr 2024 14:42:19 GMT

Hi @MAJMILLIE I'm really sorry about that, is this problem only affecting the Now app, are you able to view the Now channels from the TV guide?

Thanks

Neil

Re: NOW TV set up with incorrect email address?

MAJMILLIE — Tue, 02 Apr 2024 14:54:48 GMT

Hi Neil - thanks for coming back to me.

The other way around. I can use NOW TV independently by signing in to it directly, but can’t access any of the channels via the TV guide

Re: NOW TV set up with incorrect email address?

JohnC2 — Tue, 02 Apr 2024 15:17:51 GMT

HI @MAJMILLIE, thanks for getting back to us and explaining things further.

I'll shortly send you a Private Message so you can get in touch with the Mod team for help with this.

Cheers

John