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Now TV and Big Sport

izgallow — Thu, 11 Apr 2024 10:46:37 GMT

Hi,

I recently purchased the Big Sports package upgrade, but it has been a couple of days now and the new channels still do not show up on my TV even when I try to update the software or retune new channels. I also have tried to set up the NOW account that my order summary says has been activated, but when I try to set a password NOW does not send me the email to do so. EE TV on my laptop also does not seem to register that I have an upgraded package now.

Thanks in advance.

Re: Now TV and Big Sport

DarrenDev — Thu, 11 Apr 2024 10:50:47 GMT

Unfortunately your order has become stuck @izgallow meaning it hasn't been processed. The quickest way to resolve this would be to get in touch: https://www.bt.com/help/contact-bt/account-and-billing/tv

Re: Now TV and Big Sport

izgallow — Thu, 11 Apr 2024 11:10:36 GMT

Thanks for the quick reply!