This topic

TNT SPORTS Terrible Picture Quality | May 2024

Sim1988 — Wed, 08 May 2024 19:33:22 GMT

Has anyone else been suffering from awful picture quality since last week (1st May 2024)?

I’m using the Discovery+ app on a brand new Samsung 4k television and streaming live football is terrible. It was fine previously and the issue only started last week.

Constant buffering and below SD picture quality. Any else noticed a noticeable decline recently?

Re: TNT SPORTS Terrible Picture Quality | May 2024

Anonymous — Wed, 08 May 2024 21:24:10 GMT

Yes.

I have an S90C & following a firmware upgrade to 1410 on 28th April, the Discovery+ app seems to get progressively worse over around an hour. Quality slowly drops to what looks like sub-SD until it starts buffering. Quitting the app cures it but only temporarily & it again degrades slowly. After it happened last night I re-installed the app this morning, but it happened again shortly into the second half this evening.

When I first saw it last week, I assumed it was the stream or maybe WiFi interference, but the Now app has been fine. Next game I'll watch on another device see what happens.

Re: TNT SPORTS Terrible Picture Quality | May 2024

Sim1988 — Thu, 09 May 2024 19:45:27 GMT

Thanks for the response. That sounds about right, and when I called Discovery+ customer service they mentioned an update had caused issues on Samsung’s so they seem aware. Not sure if there’ll be a resolution but I hope so. I’m currently having to stream using the app on an iPhone or iPad, and using airplay to connect to the Samsung TV. That seems to resolve the issue and it plays in HD but obviously not ideal. Hope that helps, and hopefully another update will rectify the issue!

Re: TNT SPORTS Terrible Picture Quality | May 2024

Sim1988 — Wed, 22 May 2024 20:24:02 GMT

Just called Discovery+ again and they have had quite a few calls so anyone else with the issue should call 0800 066 5855 and log it so they speed up the solution.

They say they’re working on an update to the app but it’s already been a month or so so who knows how true that is.

The more pressure the better!

Re: TNT SPORTS Terrible Picture Quality | May 2024

Anonymous — Wed, 22 May 2024 20:44:07 GMT

Mine crapped out at around the 40 minute mark both on Sunday & this evening. Both times I switched to the app on the Pro Box at half time & that had no issues. I'll give them a call tomorrow.

Re: TNT SPORTS Terrible Picture Quality | May 2024

Anonymous — Wed, 22 May 2024 21:12:40 GMT

Just looked a bit deeper into this & the Samsung app is dated February (24th?). So that would have been running for me without issue on Samsung software 1310 & 1402 between 28th February & 29th April. It only started failing once the software changed to 1410. So that would suggest that Samsung broke something rather than Discovery.

Although I haven't had any issues with the Now app on the Samsung & watched the whole IPL match this afternoon.

Re: TNT SPORTS Terrible Picture Quality | May 2024

Sim1988 — Wed, 22 May 2024 21:32:25 GMT

I think you’re right, the issue is definitively related the the app on Smart TVs, and doing some research on Reddit it appears to be Samsung (I’ve heard LG mentioned also though).

It may be the case that the Samsung update caused the issue but I guess Discovery+ will have to find a way to get their app to adapt to the new software the television’s are using, rather than Samsung issuing an update which only impacts one app. As with you, NOWTV still works perfectly.

Re: TNT SPORTS Terrible Picture Quality | May 2024

Anonymous — Thu, 23 May 2024 08:56:41 GMT

Reported on chat this morning & received ref. 14441868. Like you, they eventually said it's "being worked on" so not much more we can do I guess.

I've just kicked off the re-run of last night's game & will let that run in the background, just to see if it also affects on demand as well as live.

Re: TNT SPORTS Terrible Picture Quality | May 2024

jaykay2 — Sun, 26 May 2024 15:26:53 GMT

Just had the problem trying to watch MotoGP, the picture goes so low res you cannot even read the riders names in the column down the left side of the screen, Yet if you go in after the event and watch the highlights it is all great.

Only seems to happen on the MotoGP, the other event I regulaly watch is the Speedway GP's and that is excellnt quality throughout.

I am using an Nvidia Shield TV Pro, and have even tried turning off the video upscaling, makes no difference, TV is an LG Oled,

anyone else getting this MotoGP issue?

Re: TNT SPORTS Terrible Picture Quality | May 2024

gomezz — Wed, 29 May 2024 09:44:21 GMT

No problems with MotoGP picture+ quality recorded on my Youview box. And no problem with PQ in general watching other sport using the Discovery+ app on my Chromecast dongle such as the rugby and Champions Leaque football highlights etc. A quick test on the recently installed Discovery+ app on my Youview box of live and chase-played content shows no PQ problems either. Similarly with the app on my Android 13 phone and through the Chrome browser on my Android 7 tablet.

Which suggest to me that maybe the issue lies with the app not being very happy on your Nvidia Shield. Just a thought, could you try watching using the Chrome (or other) browser on the Nvidia Shield next time you notice a problem using the app? Not an ideal workaround as the UI is a bit clunkier in my experience with my tablet.

Re: TNT SPORTS Terrible Picture Quality | May 2024

Sim1988 — Wed, 29 May 2024 09:46:09 GMT

The issue seems to be isolated to live streaming sport on the Discovery+ App on smart TVs only. So using other devices or watching non live highlights shouldn’t cause any problems.

I’ve recently been watching the French Open and not had any issues which implies it may be TNT sports rather than Eurosport which causes problems through the smart tv app.

The football tonight will confirm or disprove that theory.

Re: TNT SPORTS Terrible Picture Quality | May 2024

gomezz — Wed, 29 May 2024 09:54:59 GMT

Just tried the live hockey streaming on TNT Sport 1 using the Discovery+ app on my Youview box and that seems fine.

Re: TNT SPORTS Terrible Picture Quality | May 2024

Sim1988 — Wed, 29 May 2024 10:04:07 GMT

That makes sense as the issue is with the native app on smart TVs rather than any other devices like youview boxes.

Re: TNT SPORTS Terrible Picture Quality | May 2024

jaykay2 — Wed, 29 May 2024 10:57:38 GMT

There are a lot of apps, that Google Play store does not allow support for on the Nvidia Shield TV Pro, however, Discovery + IS legitimately on there.

Re: TNT SPORTS Terrible Picture Quality | May 2024

Anonymous — Wed, 29 May 2024 11:03:22 GMT

@Sim1988wrote:
That makes sense as the issue is with the native app on smart TVs rather than any other devices like youview boxes.

I'm not a Samsung owner but can confirm the app on an LG smart TV is just as bad.

Not exactly scientific, but lends to your theory that it is most problematic on smart TVs.

Re: TNT SPORTS Terrible Picture Quality | May 2024

Anonymous — Wed, 29 May 2024 11:49:38 GMT

@Sim1988

Forgot to update, but the rerun of the Europa final didn't show the slow picture degradation. But it was unwatchable due to horizontal pitch lines breaking up when the camera pans. That suggest to me it was lower quality to start with &/or a reduced frame rate.

Re: TNT SPORTS Terrible Picture Quality | May 2024

Sim1988 — Wed, 29 May 2024 12:05:30 GMT

Interesting, I had a similar issue when I streamed that match live using airplay. The horizontal pitch lines flickered so much I couldn’t watch it. It’s a shame as that was the only solution I had to stream on the TV.

Re: TNT SPORTS Terrible Picture Quality | May 2024

Sim1988 — Wed, 29 May 2024 20:26:17 GMT

So the picture issue is still occurring on the football tonight (TNT Sports | Discovery+ built in app | Samsung TV).

I’ve just called Discovery+ again quite **bleep** off and had it escalated but it doesn’t look like they’ve done anything about the issue. The tennis on Eurosport is fine (also on the Discovery+ app) so it’s definitely a TNT sports issue. It doesn’t even appear to be an app issue as the app is also hosting Eurosport. I will follow up tomorrow with my reference number.

I plan on cancelling my service even if it means just ending the direct debit if this isn’t resolved, as if I can’t enjoy football on TV I’m not paying.

Anyone with a similar issue (poor picture quality) watching live football on TNT Sports through the Discovery+ app on a smart tv please report it to 0800 066 5855.

Re: TNT SPORTS Terrible Picture Quality | May 2024

Anonymous — Wed, 29 May 2024 21:22:49 GMT

I watched the 90 mins on the app on the Pro Box without any picture issues, bar it being a game that would embarrass League 2! I then switched to the Samsung & the UHD channel is HD without HDR. Switching back to the Pro Box that also is now HD with no HDR. Switched off & going to bed...

Re: TNT SPORTS Terrible Picture Quality | May 2024

Sim1988 — Wed, 29 May 2024 21:35:14 GMT

To be fair, I’m able to stream UHD on airplay now so I can’t complain, it wasn’t working before but is now!