This topic

BTP-15000 error

therrrw — Thu, 27 Jun 2024 15:50:13 GMT

Ever since we moved the other week, I’ve had this error saying I’m not a TV customer, but I am. Live chat and phone calls don’t seem to be going anywhere.

Re: BTP-15000 error

DavidM — Thu, 27 Jun 2024 15:58:50 GMT

Hi @therrrw and thanks for posting.

Sorry you're seeing the error message. How are you connected? Is it via adaptors or wireless?

Cheers

David

Re: BTP-15000 error

therrrw — Thu, 27 Jun 2024 16:01:23 GMT

The TV is connected to the router via a wired connection.

Re: BTP-15000 error

DavidM — Thu, 27 Jun 2024 16:33:30 GMT

Thanks for confirming that @therrrw

When you spoke with our guides did they open a fault for this? Did you get a fault reference?

Cheers

David

Re: BTP-15000 error

therrrw — Thu, 27 Jun 2024 16:37:42 GMT

No I didn’t get a reference. It seems to be a problem with the subscription.

Re: BTP-15000 error

DavidM — Thu, 27 Jun 2024 16:41:49 GMT

Thanks again @therrrw

We'l need to take a closer look at this for you so check your inbox for my message and drop me over the details.

Cheers

David