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Smart hub 2 Eurosport

Diracing — Tue, 06 Aug 2024 17:47:24 GMT

Hello since putting the new smart hub 2 on we cant record anything on Euro sport

help please

Re: Smart hub 2 Eurosport

DarrenDev — Tue, 06 Aug 2024 18:10:36 GMT

Can you watch the channel live?

Re: Smart hub 2 Eurosport

Diracing — Tue, 06 Aug 2024 18:26:39 GMT

No we cant watch live or any of the TNT sport channels

Re: Smart hub 2 Eurosport

DarrenDev — Tue, 06 Aug 2024 18:34:20 GMT

What error does it show?

Re: Smart hub 2 Eurosport

Diracing — Tue, 06 Aug 2024 18:38:46 GMT

Just get a black screen

Re: Smart hub 2 Eurosport

DarrenDev — Tue, 06 Aug 2024 18:41:00 GMT

Could you please launch the EE TV app on the TV Box and try to watch a trailer for anything. If it fails, what error does it show?

Re: Smart hub 2 Eurosport

Diracing — Tue, 06 Aug 2024 18:57:05 GMT

We can watch trailers on the EE tv app with no errors

gone back to tnt channel and we are getting

problem with your broadband which is affecting tnt sports etc and IPC6023

Re: Smart hub 2 Eurosport

DarrenDev — Tue, 06 Aug 2024 19:00:16 GMT

Ok great. That's what I was expecting.
Could you please check the following video and verify whether the Full Fibre mode setting is correct on your hub?

https://www.bt.com/help/broadband/getting-set-up/how-to-set-up/bt-smart-hub-2/full-fibre-mode

Re: Smart hub 2 Eurosport

Diracing — Tue, 06 Aug 2024 19:29:08 GMT

Was already in the mode, moved some cables about and reset the hub via the hub manager we can watch live on those channels 🤞 just done some test recording to see if thats fixed it