This topic

Unable to record TNT channel

janets1 — Sun, 01 Feb 2026 09:46:34 GMT

Tried to record the Liverpool match last night but just keep getting a message to say "unable to record at this time please try again later". Tried several times but would not record and i am still getting the message this morning on TNT channels.

I can record on all other channels. This is not the first time it has failed to record a Liverpool match. What is going on?

Re: Unable to record TNT channel

Kimberlin — Sun, 01 Feb 2026 10:03:12 GMT

@janets1

https://www.bt.com/help/tnt-sports/fix-problem/bt-tv/tnt-sports-recording-problems

Re: Unable to record TNT channel

janets1 — Sun, 01 Feb 2026 10:08:33 GMT

Thanks @Kimberlin but i had already looked at that page and it doesn't cover not being able to record, just watching via SKY and missing bits. It will not even let me record.

Re: Unable to record TNT channel

zulu17 — Sun, 01 Feb 2026 11:37:00 GMT

Hi @janets1

What time were you attempting to set the Liverpool recording and on what TNT Sport channel ?

Specifically were you making the attempt before or after 7pm (which I ithink was the scvheduled start time in the EPG) ?

The reason I ask is there can be issues recording the current programme if the broadcaster has not sent the correct playout data).

Re: Unable to record TNT channel

janets1 — Sun, 01 Feb 2026 13:04:39 GMT

@zulu17 Tried to record from kick off time 8pm. I have turned box off and rebooted but it still will not record TNT channels. It is ok on the sky channels and all terrestrial channels.

Re: Unable to record TNT channel

zulu17 — Sun, 01 Feb 2026 16:31:46 GMT

There is an issue raised on the ee community which may be related/similar

https://community.ee.co.uk/t5/TV/Recordng/td-p/1599069

Can you advise if watching a live anTNT Sports channel (that you are not able to record) when watching the channel live and you press the i(nfo) button on your remote do you see the correct information for the program you are watchin ?

Re: Unable to record TNT channel

janets1 — Wed, 04 Feb 2026 09:24:43 GMT

It seems to be OK again, apart from box is so slow and keep having to reboot it.

Re: Unable to record TNT channel

zulu17 — Wed, 04 Feb 2026 10:45:47 GMT

@janets1

Why are you having to reboot the box ?

Data or play out issues could have been the cause of your recording issue and they come and go depending on upon the quality of the data that your box receives from the EPG provider and broadcaster.
However you shouldn’t have to regularly reboot.

Re: Unable to record TNT channel

janets1 — Sat, 07 Feb 2026 17:13:34 GMT

@zulu17 Sorry for delay in replying. The box keeps freezing and will not respond to the controls. Thought it was a battery issue but even after replacing them the box regularly freezers which means having to turn it all of and then turning it back on and wait for it all to load up again.

Re: Unable to record TNT channel

zulu17 — Sat, 07 Feb 2026 23:41:51 GMT

Hi @janets1 thanks for explaining.

That is not normal. Can I ask which TV box is it and how long you have had it ?

If your remote has a HELP button. , press that and when the HELP screen loads press the I (info) button and The About your Youview display will have the box model listed on its first line.

Re: Unable to record TNT channel

janets1 — Sun, 08 Feb 2026 14:39:35 GMT

It is the You View recordable G4 box model no. 91-00438. EE TV boxes | Compare the different boxes we offer | BT Help The middle one. Not sure how old it is but we have been with BT for a long long time. I am guessing the box is easily 10+ years old

Re: Unable to record TNT channel

zulu17 — Sun, 08 Feb 2026 22:40:48 GMT

@janets1 thanhs for confirming I thought that might be the case.

There are EPG data and it seems broacaster issues over the past months that could cause some issues similar to what you have described.

However the repeated issues with the G4 recordable box itself would also impact its ability to record successfully partiularly if those recordings were from a standby state or in progress when the box freezed.

I suggest reporting the TV box problems emphasising the duration of the unreliability and its implact on your paid Sports subscription.

Given the age of that box I would be suprised if Bt didn't simply arrange a newer loan box for you to continue your viewing on. Assuming the box is deemed faulty there should be no charge for a new loan box and they should not require you to extend or enter a new contract term.

Post back if BT do not adopy that approach.

Seperately due to the further withdrawal of apps such as Netflix on that range of boxes EETV should be contacted some customers to replace them.

Re: Unable to record TNT channel

janets1 — Wed, 11 Feb 2026 15:21:42 GMT

Thanks for advice. New box is on its way and a reduction in payments.