This topic

New Customer - cant log into NOW Tv on my TV

Jaynie123 — Tue, 03 Feb 2026 06:57:06 GMT

Hello, im a newly signed up customer and have recieved my confirmation of NOW TV ready to use - my email address is the same as an old NOWTV account which is no longer active. I set my pw via the email link - could seem to log in on my phone (although couldnt see a full menu of programmes to watch) but the membership part did seem to know I was with BT package, however, when trying to log on my existing now TV stick on tv - its saying no active membership ?? Even if I log out and log back in with newest pw - no joy - not a great start - dubious new customer - been with Sky for 30 years and hate change !! 😌😌😌 any advice much appreciated xx

Re: New Customer - cant log into NOW Tv on my TV

Kimberlin — Tue, 03 Feb 2026 10:09:46 GMT

@Jaynie123

Try this:

https://www.nowtv.com/ie/help/article/reset-now-box-stick

Re: New Customer - cant log into NOW Tv on my TV

Jaynie123 — Tue, 03 Feb 2026 10:40:27 GMT

Still the same after spending 15 mins doing that 😩

Re: New Customer - cant log into NOW Tv on my TV

Kimberlin — Tue, 03 Feb 2026 10:46:19 GMT

@Jaynie123

I suspect you may have already read through the following link, but just in case you haven't:

https://www.bt.com/help/tv/learn-about-tv/channels-and-packages/now-tv-on-bt-tv/managing-your-now-tv-account

If you can't resolve the issue through your MyBT account or your NOW TV stick, you will in all likelihood, have to contact the BT Support Team for assistance.

Re: New Customer - cant log into NOW Tv on my TV

Jaynie123 — Tue, 03 Feb 2026 10:56:28 GMT

Cant even register for BT online account as saying technical issue - all I can say is thank goodness im still in cooling off period......

Re: New Customer - cant log into NOW Tv on my TV

Hunter2660 — Tue, 03 Feb 2026 15:52:28 GMT

Ouch! Never a good idea to use the same email address that you've used for a previous account. I suspect that is the problem as Now are still linking to your old account.

Re: New Customer - cant log into NOW Tv on my TV

Jaynie123 — Tue, 03 Feb 2026 16:41:47 GMT

Well how was i supposed to know that when setting up with BT and they ask for my email address??

Re: New Customer - cant log into NOW Tv on my TV

Katie_B — Tue, 03 Feb 2026 17:56:13 GMT

Hi @Jaynie123.

Sorry to hear of your experience since joining.

Please give us a call and our technical care team will do all they can to get your membership and BT account set up.

Katie

Re: New Customer - cant log into NOW Tv on my TV

Hunter2660 — Tue, 03 Feb 2026 22:03:07 GMT

@Jaynie123wrote:
Well how was i supposed to know that when setting up with BT and they ask for my email address??

It's a learning curve. Something to bear in mind for the future though.

Re: New Customer - cant log into NOW Tv on my TV

zulu17 — Wed, 04 Feb 2026 11:01:33 GMT

They should have associated the agreed email to your Now account. no need to use a different one. Note that your Now subscription will be that offered by/ordered from BT/EE.

There-are several issues reported due to typos in the address and the migration failing.