This topic

LP103 Error on iPad

Paul37 — Wed, 27 Apr 2022 20:32:41 GMT

I've found the LP103 error whilst trying to watch the Liverpool Champions league game tonight.

I had closed the app, reset the ipad and waited for 15 mins but no luck.

Sorry - there is a problem.

Sorry, you have too many live streams running at the same time. Please check our help pages: Bt.com/help/sport/(LP103)

Tried it on my android phone too and it showed the same error code. Closed this down too and reset. Left both for over 15 minutes and tried again. No luck.

No one has my details to access my account. What gives?

Re: LP103 Error on iPad

DarrenDev — Wed, 27 Apr 2022 20:58:01 GMT

Whilst you may not have given anyone the details for your account, it sounds like someone has them. Do you have a weak password on your account? Is it the same password that you use on other web sites?

Re: LP103 Error on iPad

Paul37 — Wed, 27 Apr 2022 21:11:11 GMT

No, they're difficult passwords. I pride myself on how random they are.. not the same password as websites.

Was there an interruption in the service or is there a way to check if streams were active?

Re: LP103 Error on iPad

DarrenDev — Wed, 27 Apr 2022 21:34:21 GMT

On your account today I can see activity from:

Samsung Galaxy S20+ 5G
Apple iPad Pro 12.9
Apple iPad Air 2
Samsung Galaxy S21 5G
Apple iPhone 12

Across a mix of BT broadband and Sky broadband. Were they all you?

Re: LP103 Error on iPad

Paul37 — Wed, 27 Apr 2022 21:44:01 GMT

Nope.

BT BB and tried on the iPad Pro first then tried the Samsung S21.

I'll change the password.

I also have an s20 but haven't watched on that in an age... would it still show?

Re: LP103 Error on iPad

DarrenDev — Wed, 27 Apr 2022 21:50:47 GMT

That list is specifically of devices that have used the BT Sport app today with your login. Any chance you've given any old devices away that you didn't wipe first?

The one thing that makes me think this isn't a normal internet password hack is that all the access has been from within a 20 mile radius of each other.

Re: LP103 Error on iPad

Paul37 — Wed, 27 Apr 2022 21:55:52 GMT

I think that may be it. I presume that when I change my password that'll stop their freeloading ways?

I mean, was I not generous enough with the free ipad?

Re: LP103 Error on iPad

DarrenDev — Wed, 27 Apr 2022 22:00:02 GMT

The app can keep running for a maximum of 8 hours after a password change, after which it'll tell them they need to enter the new password.

This will be reducing to 30 minutes in a few weeks.

Re: LP103 Error on iPad

Paul37 — Wed, 27 Apr 2022 22:02:45 GMT

No worries. Thanks for your help and patience.

Re: LP103 Error on iPad

Mikeyv1986 — Wed, 04 May 2022 19:49:32 GMT

I'm having the same.problem tonight. Can you look at my devices, or tell me how I can.

Thanks

Re: LP103 Error on iPad

DarrenDev — Thu, 05 May 2022 09:21:11 GMT

Did you read through the thread @Mikeyv1986 ? The best thing you can do is make sure you're not sharing your password with anyone.

If the app has crashed for you, then there's a chance that it may take a few minutes for that crashed session to release.

If after 6 minutes you still can't get a stream then someone definitely has access to your account. You'll need to change your password, and then wait for them to stop their stream - there's currently no way to kick them off (even we can't do it).

We're working on improvements to this now, so that changing your password will result in existing sessions being terminated within 30 minutes.