This topic

Re: BTP-15000

Tristanmjh — Sat, 07 May 2022 10:08:58 GMT

Hi @JohnC2 I am having the same issue on my box with BT Sport. The error message tells me that I do not have BT TV, but advisors on the phone can see I have.

Help! Thanks

Re: BTP-15000

DavidM — Sun, 08 May 2022 11:59:02 GMT

Hi @Tristanmjh and welcome to our community.

Thanks for posting about your error code issue. Can you just confirm what you've tried at your side i.e. resetting the box / hub etc? Are you using adaptors etc?

Cheers

David

Re: BTP-15000

Tristanmjh — Mon, 09 May 2022 08:50:33 GMT

Hi David,

I sat on the phone with someone from the faults team and ran through everything:

- resetting connection

- Factory reset

- Turning off at the wall

- Turning hub off

- Hub reset

I am not using any adaptors, freeview is working fine through the aerial. I am connected to the internet via WiFi (set up using wps on the hub).

I am getting BTP-15000 when trying to access my subscription channels (sport), and it says I am not a BT TV customer. When I try to access the BT player app, I get BTP-15990 which also says I need a BT TV account.

Cheers,

Tristan

Re: BTP-15000

NeilO — Mon, 09 May 2022 09:53:59 GMT

Hi, @Tristanmjh Thanks for confirming that, I'm sorry it sounds like there's a problem with the subscription on our systems. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

Re: BTP-15000

DavidM — Sat, 14 May 2022 08:52:25 GMT

Hi @Tristanmjh ,

Sorry for the delay in getting back. I can see our specialists managed to fix this for you. Let us know if you have any other problems.

Cheers

David