This topic

Channel 465 in HDR

Anonymous — Mon, 01 Aug 2022 09:28:27 GMT

Hello.

I took a pause when the football season ended on my BT sport ultimate.

I restarted it and it's come on this morning.

However, nothing in my setup has changed but on going to 465 and the test footage it says with a banner my TV doesn't have HDR and to go to 433.

I never had this problem before and yes it is fully HDR compatible.

What's going on??

Thank you

Re: Channel 465 in HDR

Anonymous — Mon, 01 Aug 2022 09:41:33 GMT

Update..
The TV says it's getting the HDR signal and I can tell from the Bertie Basset colour palette is definitely on..
So why the banner saying it's not?

Re: Channel 465 in HDR

Anonymous — Mon, 01 Aug 2022 10:53:43 GMT

So here it is. The error message I get despite the TV acknowledged a HDR signal on bottom right..What's going on?

Re: Channel 465 in HDR

ozsat — Mon, 01 Aug 2022 13:00:27 GMT

I occasionally see that message sometimes even after it has switched to HDR on the tv - it usually goes after a few seconds.

Usuaully occurs only the first time I use the box for a while.

Re: Channel 465 in HDR

Anonymous — Mon, 01 Aug 2022 13:11:18 GMT

Thanks for the reply.

Do you know if they've tweaked the TV picture settings recently as I'm seeing notable differences of improvement in HD channels.

I still have to turn off the frame rate matching setting though as I see judder on the TV picture despite all enhancements off on the TV.

Re: Channel 465 in HDR

ozsat — Mon, 01 Aug 2022 13:15:06 GMT

There was a discussion about the frame rate issue - I think if https://community.bt.com/t5/YouView-from-BT/BT-TV-Box-Pro-comments-questions/m-p/2243663#M67346

I've not noticed any changes to HD but I tend only to use the UHD channels.

Re: Channel 465 in HDR

Anonymous — Mon, 01 Aug 2022 13:20:15 GMT

Forgive me for asking but what's in uhd apart from channel 465??
Do you mean Amazon and Netflix content?

Re: Channel 465 in HDR

ozsat — Mon, 01 Aug 2022 13:35:13 GMT

433 is UHD - 465 is UHD/HDR.

@Anonymouswrote:
Forgive me for asking but what's in uhd apart from channel 465??
Do you mean Amazon and Netflix content?

Re: Channel 465 in HDR

Anonymous — Tue, 02 Aug 2022 17:21:11 GMT

Happy to report thanks to an intervention by Moderator Dave the issue seems resolved.

I had all the correct settings in harmony with my Philips Ambilight TV and my BT pro box with one exception - we changed it to 10bit from 8bit and ensured hdmi frame rate matching was turned off.

Thanks Dave, and everyone else who contributed. 🙂