This topic

CC_X01 error when casting sport app

Rick_ — Sat, 06 Aug 2022 12:22:56 GMT

Hi,

I keep getting this error when trying to cast to Chromecast. The BT logo appears on screen but the content won't cast.

It plays on my phone, casting worked a few weeks ago when I last used it but not now.

I've force stopped and reopened, uninstall/reinstall, and turned off HD but nothing works.

Any help is appreciated.

Thanks

Re: CC_X01 error when casting sport app

mr_blibby — Sat, 06 Aug 2022 12:45:38 GMT

Exact same prob for me - all worked fine a few weeks ago - reinstalled app and chromecast Ultra - app works fine on mobile as does other non BT 4k content streamed to the chromecast, so whats changed on the app and whats the fix ?

Re: CC_X01 error when casting sport app

DarrenDev — Sat, 06 Aug 2022 12:49:52 GMT

Which model of Chromecast are you guys using?

The app isn't responsible for what happens on Chromecast - it just sends commands to it. We're working with Google to understand why some users see frequent buffering, but X01 is a new issue that we're only seeing reports of today for the first time.

Re: CC_X01 error when casting sport app

mr_blibby — Sat, 06 Aug 2022 12:58:01 GMT

Chromecast Ultra - had no problems watching the BT Ultimate stream on its last season...just this

Re: CC_X01 error when casting sport app

mr_blibby — Sat, 06 Aug 2022 13:00:08 GMT

Re: CC_X01 error when casting sport app

mr_blibby — Sat, 06 Aug 2022 13:01:30 GMT

also tried streaming the SD version of the game - it did just about work, but incredibly poor picture quality and lots of buffering

Re: CC_X01 error when casting sport app

Rick_ — Sat, 06 Aug 2022 13:05:29 GMT

Also a Chromecast ultra. I was able to cast the last round of MotoGP on it, so 26/07.

Re: CC_X01 error when casting sport app

SR72UK — Sat, 06 Aug 2022 13:53:28 GMT

I have had the same issue today. Chromecast ultra. Worked fine few days ago.

Just to add it was working on my phone OK

Re: CC_X01 error when casting sport app

ONTHENIGHT — Sat, 06 Aug 2022 13:39:23 GMT

I am also having the CC_X01 error when I cast to both of my Chromecast Ultras.

All bt sport content, including the live Fulham v Liverpool game was working fine on the bt app on my phone, but both TVs displayed the error when chromecasting.

Doesn't justify the cost of bt sport if this doesn't get fixed quickly

Re: CC_X01 error when casting sport app

DarrenDev — Sat, 06 Aug 2022 15:01:43 GMT

OK, so I've found 7 different causes of CC_X01. Unfortunately X01 is the catch-all error code when there's not a specific error code for the scenario encountered.

First task on Monday will be to ensure that unique error codes are used for all scenarios encountered today. e.g. ~10% of the failures were from people trying to watch too many streams - error LP103 should have been shown, and the user specifically shown that they're trying to watch on too many devices. Instead, they see X01 and a useless message.

Over a third of failures were from devices not liking the format of the video stream they were given. We'll need to dig further into whether this is an issue on our side (providing the wrong stream), or a device issue (not supporting a format it claims it was capable of).

This will be absolute top priority on Monday, and we'll make sure the major issues are fixed in time for the next match on Ultimate (next Saturday).

Sorry for the balls up here guys - a very bad first day back.

Re: CC_X01 error when casting sport app

SR72UK — Sat, 06 Aug 2022 16:14:16 GMT

Refreshing to get someone actually responding real time and proving updates. Thank you. Hope to hear about the fix soon

Steve

Re: CC_X01 error when casting sport app

SR72UK — Sat, 06 Aug 2022 16:15:42 GMT

Happy for you to check mine in detail as I can assure you it was only me using the app and cast

Re: CC_X01 error when casting sport app

mr_blibby — Sat, 06 Aug 2022 17:00:50 GMT

Thanks for responding and outlining the plan. I'm pretty sure I only had one stream active. Please keep us updated. Happy to test or help with troubleshooting info if that's useful.

Re: CC_X01 error when casting sport app

Rick_ — Sat, 06 Aug 2022 18:15:41 GMT

Thanks for the reply.

Like the others, I was the only one using the app. Pretty sure it used to ask me if I wanted to watch something in HD (recommend) or standard (for casting). I wasn't asked that.

Or I may be making that up...?

Thanks again for looking into it.

Re: CC_X01 error when casting sport app

DarrenDev — Mon, 08 Aug 2022 15:35:35 GMT

We've been working with Google for a while to move to their latest video player on Chromecast devices. We switched across to it a few weeks ago and everything seemed to be mostly OK - just a few complaints here and there about buffering more than it used to, and we were investigating those issues.

With the disastrous result over the weekend, we've made the decision to revert back to the old video player for now. This was done this morning, and now everything is exactly as it was before the summer break.

We do need to switch to the new player as soon as we can*, but we'll do our best to make sure we've fixed everything we learnt over the weekend first.

Sorry again for the interruption in service.

* we were a launch partner with Chromecast back in 2013 - we're still using that same old player now!

Re: CC_X01 error when casting sport app

mr_blibby — Mon, 08 Aug 2022 16:12:35 GMT

OK, thanks for the update - so hopefully everything should be good for the games this weekend or will there be an update to the app required ?

Re: CC_X01 error when casting sport app

DarrenDev — Mon, 08 Aug 2022 16:17:30 GMT

No app update required - the Chromecast update was unrelated to the app update.

Re: CC_X01 error when casting sport app

SR72UK — Wed, 31 Aug 2022 19:13:31 GMT

Yet another fault code when trying to cast. CC_P123

This is becoming a joke now

Re: CC_X01 error when casting sport app

SR72UK — Wed, 31 Aug 2022 19:27:29 GMT

Why can I watch anything except the live football. I am beyond frustrated.

One issue after another. Again I am missing a game

Re: CC_X01 error when casting sport app

DarrenDev — Wed, 31 Aug 2022 19:38:52 GMT

We're back on the new Chromecast player again tonight. We've resolved most of the issues that were previously being seen, and the numbers tonight are looking massively improved. We are still seeing a small number of devices seeing issues, and we're doing all we can to identify the cause.
In your case @SR72UK we're not actually getting logs from your device. When you get a chance, could you please try connecting to your Chromecast, attempt playback 5 times in a row, and then leave your Chromecast idle until the player closes itself. This should give it enough time to send everything to us.