Monthly Pass On Samsung Smart TV

RedDevil — Tue, 16 Aug 2022 13:24:20 GMT

Hi, I had BT Sport (and Broadband) on a contract and watched it on my Samsung Smart TV.

I have now moved onto the Monthly Pass instead, which I can access on both my mobile and laptop however not on my TV, it shows an error code of SJ931, I have tried changing my password online but I still get the same error code.

I have called BT on 2 separate occasions, firstly I was informed it was a "Synchronisation" problem their end and that within 5 days it will be resolved (which it wasn't).

The second time I was informed I can only access Monthly Pass on a Smartphone or Laptop and its not accessible on my Samsung Smart TV, is this true?

Thanks in advance

Colin

Re: Monthly Pass On Samsung Smart TV

DarrenDev — Tue, 16 Aug 2022 13:25:33 GMT

The monthly pass is for BT Sport. Error code SJ931 is from the BT TV app.

Install the BT Sport app on your Samsung TV and it should work fine.

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Monthly Pass On Samsung Smart TV

Re: Monthly Pass On Samsung Smart TV