This topic

Here we go again

david1982 — Sat, 20 Aug 2022 14:44:53 GMT

Set up Channel 465 on BT Box Pro for Spurs vs Wolves today. Had 62 minutes recording and no football. Any one else with this problem. Its just not good enough BT.

Re: Here we go again

tweetSP0RT — Sat, 20 Aug 2022 16:00:30 GMT

It'll be this ongoing issue most likely, still no fix or eta for one...

https://community.bt.com/t5/YouView-from-BT/Pro-box-rebooting/td-p/2244562/page/5

So effectively 465 is unusable unless you like restarts mid match when watching live and certainly not for recordings 433 seems to be the only semi-reliable option.

Re: Here we go again

david1982 — Sat, 20 Aug 2022 20:35:16 GMT

Hi @tweetSP0RT I have followed your link . What is annoying is this Pro Box coming to the market so to speak with this problem. Best thing on 465 is the promotional VTs

Re: Here we go again

tweetSP0RT — Sun, 21 Aug 2022 08:19:00 GMT

I agree my that we're over a year down the line with the 'Pro' box and still have many issues is really unacceptable. Upcoming things like Freeview over IP are all well and good and would be exciting developments but being able to use it without lockups and restarts, particularly on their 'flagship' channel is a basic requirement.

Re: Here we go again

DarrenDev — Sun, 21 Aug 2022 08:21:40 GMT

In our defence, the lockups and reboots were only identified just over a week ago and they've been our top priority since.

Re: Here we go again

david1982 — Sun, 21 Aug 2022 12:00:13 GMT

@DarrenDev @tweetSP0RT think I was experiencing this problem last Premier season just didn't post on this forum

Re: Here we go again

DarrenDev — Sun, 21 Aug 2022 12:05:48 GMT

Yep - analysis of past events suggests it may have happened a couple of times last season, but unfortunately no one reported anything. As the numbers were small, it wouldn't have been enough to raise any alarms.

Also, it doesn't affect everyone every time, so didn't trigger any of our monitors previously.

Re: Here we go again

david1982 — Sun, 21 Aug 2022 13:27:02 GMT

Thanks @DarrenDev it's good to know you are 'on the case' let's hope it can be sorted in the not too distant future.