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Purchasing BT Sport Monthly Pass as Existing Broadband Customer

Barisax18 — Sun, 28 Aug 2022 13:32:18 GMT

I am an existing BT broadband customer wishing to add the BT Sport Monthly Pass as I don’t wish to commit to a 24 month contract. Is this possible, and if so how? Whenever I try to add it I end up being asked to set up a new BT ID. If I select the option of ‘Returning Customer’ I am taken back to the main My BT page and find myself in an endless loop. Incredibly frustrating!

Re: Purchasing BT Sport Monthly Pass as Existing Broadband Customer

Anonymous — Sun, 28 Aug 2022 13:52:30 GMT

When I bought a pass for a couple of months, I ended up having to set up a new BT ID with a credit card for payment, as the sales journey is only set up to offer existing customers a contracted version (app only or via BT TV, both with 24 month contracts).

I’ve just logged in and tried the journey again and get the same outcome as you.

Re: Purchasing BT Sport Monthly Pass as Existing Broadband Customer

DarrenDev — Mon, 29 Aug 2022 09:27:49 GMT

Yes - it's definitely best to create a new BT ID to buy a monthly pass. It confuses our systems too much to try to have 2 different billing relationships set up on a single BT ID, and we often saw errors with profiles not having their subscription applied successfully.

Re: Purchasing BT Sport Monthly Pass as Existing Broadband Customer

Barisax18 — Tue, 30 Aug 2022 17:34:42 GMT

When setting up the new BT ID I presume I should use a different email address to avoid confusion with my current ID?

Re: Purchasing BT Sport Monthly Pass as Existing Broadband Customer

DarrenDev — Tue, 30 Aug 2022 17:38:12 GMT

Yes - it's not possible to create more than one BT ID with the same email address.

Re: Purchasing BT Sport Monthly Pass as Existing Broadband Customer

Barisax18 — Tue, 30 Aug 2022 19:47:32 GMT

Thanks for your help. Monthly Pass is now up and running!

Re: Purchasing BT Sport Monthly Pass as Existing Broadband Customer

Barisax18 — Tue, 30 Aug 2022 19:48:06 GMT

Thanks.