This topic

Code: VC549

Ritch — Thu, 01 Sep 2022 08:49:10 GMT

Last night, the live match on BT Sport was interrupted several times with an error code VC549 on 2 of my Samsung TVs using the BT Sport app. I’ve had full fibre for a couple of months. Wi-Fi speed at each TV is approximately 590Mbps. No other streaming apps have any issues. I never used to have an issue with previous Superfast 80M speed.

Re: Code: VC549

DarrenDev — Thu, 01 Sep 2022 08:52:45 GMT

Thanks for reporting it @Ritch - our logs show a spike in that specific error last night, affecting Samsung and Xbox devices. We're investigating.

Re: Code: VC549

Ritch — Thu, 01 Sep 2022 09:22:38 GMT

Thanks. Might be worth letting your @bt_uk Twitter colleagues know this too. They don’t seem to know.

Re: Code: VC549

Ritch — Fri, 02 Sep 2022 17:11:03 GMT

Watching the live 12:30 game tomorrow. Hope you have it solved. What should I do if it ruins this game also?

Re: Code: VC549

DarrenDev — Fri, 02 Sep 2022 17:15:34 GMT

Unfortunately investigations are still ongoing for this. The only recommendation so far has been to quit the app completely and then launch it again, then go straight to the video you want to play - we think the player is getting confused between different streams at the time.

Re: Code: VC549

Martinr1 — Wed, 07 Sep 2022 13:36:22 GMT

Hi,

is there any update on this issue? Everything was fine watching live games on my Samsung Frame TV until last night. I need it back working for the Spurs match tonight!