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No option to add Sports in HD

Guru10 — Thu, 01 Sep 2022 20:00:35 GMT

Hello

How do I get around having no option to add HD channels for BT sport when viewing my products in My BT?

Thanks

Re: No option to add Sports in HD

JohnC2 — Fri, 02 Sep 2022 16:36:35 GMT

Hi @Guru10, welcome to the forum and thanks for your post.

Do you have any open orders on your account at the moment? If so you will find the option will be available once this order is completed.

Cheers

John

Re: No option to add Sports in HD

Guru10 — Fri, 02 Sep 2022 16:57:33 GMT

Hi John

Thank you for the reply. The open order is to upgrade the broadband to Fibre 500. The option for HD wasn’t shown before this order, but here’s hoping it is once this broadband order is completed.
Unfortunately I won’t find out until the end of the month, when the engineer is scheduled.
Tik Tok.

thanks Nick.

Re: No option to add Sports in HD

JohnC2 — Fri, 02 Sep 2022 18:09:53 GMT

Hi @Guru10, thanks for posting back and confirming that's the issue.

If you have any issue adding it after the order is completed post back and let us know and we'll be happy to help.

Cheers

John