This topic

BT Sport. Payment taken but no confirmation email or record of order

adyou23 — Sat, 03 Sep 2022 06:32:22 GMT

I purchased BT sport this morning and I've had no email confirmation or record of this purchase in my account.

Re: BT Sport. Payment taken but no confirmation email or record of order

JohnC2 — Sat, 03 Sep 2022 10:43:32 GMT

Hi @adyou23, welcome to the forum and sorry you've not received email confirmation.

Are you able to confirm that you completed the set up of the BTID?

If so are you able to log in and watch BT Sport?

Cheers

John

Re: BT Sport. Payment taken but no confirmation email or record of order

ceiron1 — Sat, 03 Sep 2022 11:32:43 GMT

Having the same issue. Ordered at 10:30am. Money has been taken but i cannot login to watch and no way to get hold if anyone. I paid specifically for the 12:30 game. Ordered 2 hours in advance as says takes 15 mins til you can watch and i cannot. Phone lines on hold. Web chat on hold. Terrible customer service so far.

Re: BT Sport. Payment taken but no confirmation email or record of order

samhoare88 — Sat, 03 Sep 2022 12:07:17 GMT

I am also having the same problem

Re: BT Sport. Payment taken but no confirmation email or record of order

adyou23 — Tue, 06 Sep 2022 19:26:54 GMT

Hi John, I've got no record of this account anywhere. Can't log into sport. Contacted customer service on Saturday and they 'cancelled' the BT sport and refunded. I've just been charged £25 again!!

Re: BT Sport. Payment taken but no confirmation email or record of order

PaddyB — Wed, 07 Sep 2022 07:57:46 GMT

Hi @adyou23,

Thank you for posting back. If you send me your details, I'll be able to check this for you.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: BT Sport. Payment taken but no confirmation email or record of order

Zainsafir786 — Sun, 13 Nov 2022 03:45:21 GMT

I also have this issue please assist

thank you

Re: BT Sport. Payment taken but no confirmation email or record of order

NeilO — Sun, 13 Nov 2022 11:10:01 GMT

@Zainsafir786 welcome to the community and thanks for posting, are you able to log in to MyBT and see the BT sport package details?

Thanks

Neil