This topic

BT Sport App Schedule Padel

zulu17 — Fri, 22 Jul 2022 20:22:19 GMT

the live events schedule on the Bt Sport App schedules seem to be missing the Live World Padel tour programming.

Re: BT Sport App Schedule Padel

zulu17 — Sun, 04 Sep 2022 12:06:44 GMT

As the World Padel Tour continues the events are still are not being listed in the Bt Sport App live events schedules. Example Portugal Open 9/10/11 September.

Re: BT Sport App Schedule Padel

zulu17 — Sat, 10 Sep 2022 14:49:42 GMT

this continues to be an issue .

How many times does an issue have to raised for any action. ?

Re: BT Sport App Schedule Padel

DarrenDev — Sat, 10 Sep 2022 14:58:56 GMT

Have you ever seen Padel events listed? If not, then it's not a bug - it's a feature request.

They don't currently appear in our data feed, so we can't show them in the app.

I'll ask the product owner if there's a reason why they're excluded. If not, then I'll see if there's any appetite to find a data source.

Re: BT Sport App Schedule Padel

zulu17 — Sat, 10 Sep 2022 15:29:31 GMT

The schedule is not marketed as selection of live events but a schedule of all that are upcoming so I would expect all live sports on to be included. ( BT describes it as. A Full Schedule of Live Sports)

yet again the product seems to be being let down by inadequate data feeds.

Re: BT Sport App Schedule Padel

zulu17 — Sat, 10 Sep 2022 21:12:17 GMT

A feature request would be having a Padel filter , that is not expected. what expected is that the schedule is complete which apparently it is not as you don’t have data for some events,

A process whereby live sports events that are to be broadcast reach the schedule so that people know is what is expected should already be in place. that would be a basic requirement. Clearly that process is not functioning.

Re: BT Sport App Schedule Padel

DarrenDev — Sun, 11 Sep 2022 06:35:44 GMT

I will ask why it's being treated differently and let you know.

Re: BT Sport App Schedule Padel

DarrenDev — Tue, 20 Sep 2022 14:19:27 GMT

Response from the product owner (the guy who decides what all our apps should do):

The "Live schedule" screen is designed to highlight the most popular live events that are shown on the channels, from the many that we televise. Inevitably this means that some sports sometimes get overlooked - but we do keep a close eye on viewing figures and will always look to start including sports that drive significant audiences.

Re: BT Sport App Schedule Padel

zulu17 — Tue, 20 Sep 2022 20:47:17 GMT

Could i suggest that the many product owners get together and agree a consistent approach because that is not what BT TV is presenting currrently.

Re: BT Sport App Schedule Padel

DarrenDev — Tue, 20 Sep 2022 20:45:11 GMT

Sorry, I don't get what you mean?

Re: BT Sport App Schedule Padel

zulu17 — Wed, 21 Sep 2022 21:36:23 GMT

Examining the response given

The "Live schedule" screen is designed to highlight the most popular live events that are shown on the channels, from the many that we televise. Inevitably this means that some sports sometimes get overlooked - but we do keep a close eye on viewing figures and will always look to start including sports that drive significant audiences.

If i look at the current BT Sport app (Android) version 8.15,5

First observation Live Schedule is not actually a screen on the app , there is a Live screen and a Schedule screen they are 2 different screens.

Selecting the Schedule screen at the bottom of the screen it opens with All Sports and September.

ALL SPORTS is quite different in meaning to POPULAR LIVE EVENTS

Re: BT Sport App Schedule Padel

DarrenDev — Wed, 21 Sep 2022 21:47:54 GMT

When you select "Schedule" at the bottom, the screen that then appears is split between 2 tabs at the top - the first being "Live schedule".

You've received your answer, and I can see that you clearly now just want to argue, so at this point I'll leave you to it.

Re: BT Sport App Schedule Padel

zulu17 — Wed, 21 Sep 2022 22:16:47 GMT

I am sorry that you feel that providing feedback is considered as simple arguement.

I can now see that after the first screen that details Live and Schedule (two seperate screens ) at the bottom if you opt for schedule that Live schedule does indeed appear on the top left hand side. However that quickly disappears as you scroll down as i was focused on the bottom LHS which says All Sports and naturally scrolled down to view. All sports are not listed hence the issue,

This does make it difficult to identify what live coverage is upcoming for some sports and competitions and in my own experience i have missed events because they were not listed.