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BT sports EE error code ID003

mjq160201 — Mon, 05 Sep 2022 19:33:14 GMT

HI I’ve registered for bt sports through EE and have been told by ee that I have done everything correctly. However every time I try and login I get this error message. We're unable to find an active BT Sport subscription on this account. Please check our help pages for details on how to get access: bt.com/help/id003 (ID003)

any help appreciated

Re: BT sports EE error code ID003

DanielS — Mon, 05 Sep 2022 19:50:53 GMT

Hi @mjq160201,

It's great to see that you have taken out BT Sport.

You may find a post that I put up earlier useful: ID003

EE should have given you an account number that is needed.

As you've only just set up your account, you will need to Add your BT Sport account to your MyBT

Let me know how you get on, please.

Thank you
DanielS

Re: BT sports EE error code ID003

mjq160201 — Mon, 05 Sep 2022 22:42:23 GMT

Thank you kindly. I’ll contact ee tomorrow and ask for the account number