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BT sport app declining my card

lukefionapattinson — Fri, 02 Sep 2022 20:21:14 GMT

Tried to pay for a monthly pass and card keeps declining! Already checked my bank and there's nothing wrong with the card. Tried different email addresses as well and still declined

When searching on Google I found quite a few others with the same problem and being told over the phone with BT that it's an "online deal" so hoping you could help me out please?

Thank you

Re: BT sport app declining my card

DarrenDev — Fri, 02 Sep 2022 20:27:48 GMT

We've been investigating this for another customer, and so far all indications are that the bank IS declining the transaction.
We're still investigating.

Re: BT sport app declining my card

Popeye13_Official — Fri, 02 Sep 2022 22:40:02 GMT

I wonder if this is related to the same issues that have affected a number of Paramount+ customers, whose bank was repeatedly declining the payment, claiming an FCA registration issue (Which is obviously nonsense but strange this is happening)

Re: BT sport app declining my card

John_Howard — Sat, 03 Sep 2022 12:03:26 GMT

Hi, I am having the same problem. Tried with multiple cards, and different operating systems over several days. Always get "Card Declined", any help with this would be appreciated.

Thanks

john

Re: BT sport app declining my card

lukefionapattinson — Sun, 04 Sep 2022 20:06:16 GMT

I've spoken to the bank though and they can see every time I have tried to make the payment, all were approved so they can't see why this has happened. They said it's not a fraud block as I have used or for other things and transaction has gone through.

I haven't got another card to use, is there anything else I can do about this? Other half is a Liverpool fan and apparently you have all their games so he can't watch them?

Re: BT sport app declining my card

InsertnameHERE — Tue, 06 Sep 2022 13:25:10 GMT

Hello,

I am encountering the same issue. Any fix to this problem?

Want to watch the Champions League :')