This topic

Problems with BT Sport on laptop

Bhoy67 — Fri, 26 Aug 2022 09:20:48 GMT

Used to watch BT Sport through the app on the laptop without a problem, Since this has been discontinued, I have tried to watch live by signing into BT but all I get is constant buffering on every sport programme making it impossible to watch. I have checked my broadband speed and it is good and I have no problem watching Now Tv or other streaming sites? What is the problem with BT?

Re: Problems with BT Sport on laptop

DarrenDev — Fri, 26 Aug 2022 09:24:44 GMT

Which browser are you using?
What version of Windows?

Re: Problems with BT Sport on laptop

Bhoy67 — Fri, 26 Aug 2022 09:39:39 GMT

I am using Windows 10 and Microsoft Edge

Re: Problems with BT Sport on laptop

DarrenDev — Fri, 26 Aug 2022 10:04:38 GMT

No known issues. Could you please send me a DM with your BT ID so that I can try to see what's going on.

Re: Problems with BT Sport on laptop

Bhoy67 — Fri, 26 Aug 2022 10:37:54 GMT

Hi, seem to have sorted it. Switched browser to Chrome and player is now working OK. Thanks.

Re: Problems with BT Sport on laptop

DarrenDev — Fri, 26 Aug 2022 10:40:33 GMT

OK cool. Thanks for updating.

Re: Problems with BT Sport on laptop

SteveY1964 — Thu, 01 Sep 2022 15:10:01 GMT

Hi Darren- I ran into buffering whilst trying to watch football last night. 5 secs of play then gone then back for 2 hours... Im using Google Chrome already for my PC connection and watching via the PC only. I dont have a smartphone or tablet. Can you help me please?

Re: Problems with BT Sport on laptop

assd — Thu, 08 Sep 2022 13:27:54 GMT

Add “longwinded” to buffering and jerky, as comments on the new “take it or leave it” official access to BT sport via a laptop, great step forward in customer service,

Re: Problems with BT Sport on laptop

SteveY1964 — Thu, 08 Sep 2022 13:49:10 GMT

Yes not too good at present assd.

Im a Liverpool fan and so it was probably good that it kept buffering during the Napoli game last night 🙂

Darren has indicated that BT are working on a low definition version that will need less processing but he doesnt have a timescale for when it will be up and running.

Re: Problems with BT Sport on laptop

badger101 — Thu, 08 Sep 2022 15:12:09 GMT

I too am having problems with watching BT sport on my laptop. The app worked well for me, but now it is no longer supported, using the recommended bt.com/sport/watch leads to a feed that jerks buffers and is unwatchable. There was, as far as I can see, no warning of this change, which there should have been: there's plenty of unwanted marketing mail comes my way. Following advice from Customer Service I cleared the cache and history, and log in (on Windows 10) through a freshly-downloaded Microsoft Edge, with only a slight improvement. The feed from the webpages used to be dreadful: that's why Customer Services recommended the app to me several years ago; they knew the feed from the website was poor. It looks like it's not improved in the meantime. I missed the whole match on Saturday, and sgain on Tuesday. On Wednesday I watched on my phone. I don't understand why the app is no longer supported: anybody any idea? Getting rid of if is NOT an improvement in service. Also, any suggestions for improving the feed would be welcomed. My laptop works fine with everything else: iplayer, ITV and channel 4 catchup, andvI have no problems with it anywhere else. I am convinced that this is a problem with BT, and I 'd really like them to sort it out.

Re: Problems with BT Sport on laptop

DarrenDev — Sat, 10 Sep 2022 09:56:24 GMT

I've added a longer description of the problem, the fix, and the explanation to this thread:

https://community.bt.com/t5/BT-Sport-on-TV-Online-player-or/bt-sports-app-on-windows/m-p/2251245#M33191

Note: we had a warning shown in the app for a month before it was shut down.