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No audio on BT Sport ultimate on Virgin V6 box

Pieman23 — Sun, 18 Sep 2022 15:53:03 GMT

I was watching BT Sport Ultimate via a Virgin V6 box when the audio suddenly cut out. I made no changes to audio setup and I have watched BT Sport Ultimate in the past with no problem. I have tried changing audio settings on the V6 box (which I have also reset) and the TV but to no avail. Audio is fine on all other channels including the BT Sport HD channels.

Any suggestions gratefully received.

Re: No audio on BT Sport ultimate on Virgin V6 box

NigelB72 — Sun, 18 Sep 2022 16:00:55 GMT

Are you watching via the BT Sport app or Virgins EPG?

Re: No audio on BT Sport ultimate on Virgin V6 box

Pieman23 — Sun, 18 Sep 2022 16:02:01 GMT

Virgin EPG

Re: No audio on BT Sport ultimate on Virgin V6 box

NigelB72 — Sun, 18 Sep 2022 16:14:27 GMT

Ahh ok. You'll need to contact Virgin Media then in the same way you would for broadcast issues on any other channels...

Re: No audio on BT Sport ultimate on Virgin V6 box

ozsat — Sun, 18 Sep 2022 16:37:50 GMT

There is (or was) a known sound fault on VirginMedia with Ultimate in the Nottingham and Derby area.

Re: No audio on BT Sport ultimate on Virgin V6 box

Pieman23 — Sun, 18 Sep 2022 16:43:19 GMT

Fair enough - just wondered if anyone had come across this problem and had a solution

Re: No audio on BT Sport ultimate on Virgin V6 box

Pieman23 — Sun, 18 Sep 2022 16:49:52 GMT

Thanks - Looks like it’s a new issue in our area and Virgin Media are working on it