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Error AU212

Dekka — Wed, 21 Sep 2022 06:58:41 GMT

Hi all,

I keep getting the above error I have a valid sub with EE via my contract , I pay also £5 to stream very a TVs etc. It works on my art TV and Xbox one x but my mobile keeps popping up with this error code.

I know my subscription is ok as I've tried this on the above devices and it works fine just my new zfold 4 I get the issue worked perfectly on my z fold 3 prior to upgrading .

Any help would be much appreciated

Cheers

Derek

Re: Error AU212

DarrenDev — Wed, 21 Sep 2022 07:23:29 GMT

Thanks for reporting Derek - I'm seeing the same, so it's a service issue rather than an account one. We're investigating.

Re: Error AU212

DarrenDev — Wed, 21 Sep 2022 08:28:37 GMT

That should be it now sorted. Could you please confirm that it now works OK for you? You may need to restart the app if you still have it running.

Re: Error AU212

Dekka — Wed, 21 Sep 2022 09:23:35 GMT

still persists , I will uninstall app and re install see if that helps ,

Re: Error AU212

Dekka — Wed, 21 Sep 2022 09:41:22 GMT

All working now brilliant much appreciated ,thanks for your assistance

Re: Error AU212

Faby88 — Mon, 06 Feb 2023 04:47:30 GMT

Hi,

I have the same problem

I have deleted and reinstalled the app many times and still the same error message

Re: Error AU212

DarrenDev — Mon, 06 Feb 2023 08:48:58 GMT

Parts of the service were taken down for scheduled maintenance overnight last night. There will have been brief outages as systems were switched back and forth. All sorted now - sorry for the inconvenience.

I'll get that AU212 message updated though, as it can only ever mean an issue at our end - no point you wasting time trying anything, when it's us who have to fix it.