This topic

BT Sports pack service stopping after signing up for BT TV

mzm70 — Thu, 22 Sep 2022 08:11:32 GMT

As part of signing up fror BT TV I had a mail saying the BT Sport Pack service stopping. I only had BT Sport on my BT Sim, so only on a mobile device and was part of the contract when I took out/renewed the contract

Having check all 5 sims the BT Sport has been removed, is this normal?

I infrequently use the BT Sport app but it's useful to watch the rugby sometimes.

Thanks for any advice

Re: BT Sports pack service stopping after signing up for BT TV

DarrenDev — Thu, 22 Sep 2022 08:39:32 GMT

Definitely not normal, and there's no reason for it to happen.

You should be able to add it again yourself though: https://www.bt.com/products/mobile/about/bt-sport-on-mobile

Re: BT Sports pack service stopping after signing up for BT TV

mzm70 — Thu, 22 Sep 2022 09:02:54 GMT

Thanks Darren,

I've followed your link and added BT Sports Pack back at zero charge, as a consequence of that I now get the following service being stopped. My BT TV STB is due for delivery today so I haven't even started the yet!!

Thanks

Mick

Here's the service that will stop:

AMC Channel and On Demand

Re: BT Sports pack service stopping after signing up for BT TV

DarrenDev — Thu, 22 Sep 2022 09:46:34 GMT

OK, I'm baffled by that. Sounds like an error with the flow. I'll check with a colleague.

Re: BT Sports pack service stopping after signing up for BT TV

mzm70 — Thu, 22 Sep 2022 10:29:08 GMT

Thanks Darren,

The BT TV box has arrived and I've set it up, I can't see anything labeled AMC on the Youview screen.

I'll await your next post.

Thanks

Mick

Re: BT Sports pack service stopping after signing up for BT TV

mzm70 — Thu, 22 Sep 2022 10:32:31 GMT

I can also confirm BT Sport is now back on Sim add-on section

Re: BT Sports pack service stopping after signing up for BT TV

zulu17 — Sat, 24 Sep 2022 12:34:16 GMT

Hi @mzm70

specifically about AMC

With BT TV AMC is a channel that would be in the Guide (EPG). Channel number 332 (SD) , 381 (HD) which typically broadcasts between 5pm thru to 5am.
There is on demand/catchup programming for AMC that is accessible within the BT TV App on the Box. This is normally listed when launching the BT TV App on its opening screen by navigating down to THE BEST OF AMC - EXCLUSIVE To TV ( navigate to the right and you will get a Show All option to list all the AMC content)

Re: BT Sports pack service stopping after signing up for BT TV

mzm70 — Sun, 25 Sep 2022 07:30:14 GMT

Thanks,

I went through various levels of BT support and now it's all working now, I can see it on the BT TV app an available on the Guide.

They said the offline team would sort it...and they did, well done BT