This topic

BT sport casting to Chromecast ultra in 4K

saltsupplier — Wed, 28 Sep 2022 18:04:15 GMT

I have recently gone over to full fibre.

I used to be able to cast from the sport app to chromecast ultra in 4K but on occasions it buffered hence a good reason to go over to full fibre.

I can no longer cast in 4K to chromecast ultra it instead reverts to BT Sport 1 instead of ultimate.

I did manage to get it to work for approx 5 minutes after rebooting the hub.

There is sometimes a fault code CC_S6001 but I cannot find a record of a code online.

I have contacted Google and they say it is an app problem not them.

Prime and Netflix work fine in 4K.

Re: BT sport casting to Chromecast ultra in 4K

NigelB72 — Wed, 28 Sep 2022 18:14:37 GMT

Search through the forums as I think this question has been discussed before and it's something to do with certain versions of Chromecast and the BT Sport app security protocols If I recall

Re: BT sport casting to Chromecast ultra in 4K

DarrenDev — Wed, 28 Sep 2022 19:11:59 GMT

I thought the S6001 issue was fixed now - I'll check logs tomorrow.
We do sometimes see Chromecast devices reporting that they don't support 4k if they're turned on before the TV - rebooting the Chromecast with the TV left turned on and switched to the correct input should fix that.

Also worth mentioning, just in case - not all events are on BT Sport Ultimate. Was it specifically an Ultimate event where it showed you BT Sport 1 instead?

Re: BT sport casting to Chromecast ultra in 4K

saltsupplier — Wed, 28 Sep 2022 19:30:38 GMT

The chromecast ultra is in a cinema room.

It was ultimate live broadcasts of rugby.

Re: BT sport casting to Chromecast ultra in 4K

saltsupplier — Wed, 28 Sep 2022 19:35:37 GMT

I can send you a video of what has been happening.

Don't see if I can through the community but if I can let me know how or send an email address.

Re: BT sport casting to Chromecast ultra in 4K

DarrenDev — Wed, 28 Sep 2022 19:40:03 GMT

No video needed, thanks.

I'll check our logs tomorrow. If you could send me a DM with the BT ID you're logged into the app with, that'll help me check your specific scenario.

Re: BT sport casting to Chromecast ultra in 4K

saltsupplier — Wed, 28 Sep 2022 19:58:23 GMT

Sorry new to this!

How do I send you a direct message through the community?

Is it just through reply?

Re: BT sport casting to Chromecast ultra in 4K

DarrenDev — Wed, 28 Sep 2022 19:59:49 GMT

Click my name, then View profile, then tap the message button.

Re: BT sport casting to Chromecast ultra in 4K

DarrenDev — Thu, 29 Sep 2022 09:32:50 GMT

Thanks for the report @saltsupplier - you're right, this error is back.
We had a temporary fix in place, but it was removed so that Google could help us with a proper fix - we forgot to put it back before the next live match.
The temporary fix has been put in place again, so you shouldn't see CC_S6001 again.

When CC_S6001 is triggered, it automatically switches to BT Sport 1, so that explains the other issue you mentioned.

Sorry for the inconvenience.

Re: BT sport casting to Chromecast ultra in 4K

saltsupplier — Thu, 29 Sep 2022 10:01:44 GMT

Thanks Darren.

I can't unfortunately test it until next Friday as I am away and I think the next ultimate broadcast is tomorrow.

Re: BT sport casting to Chromecast ultra in 4K

ChrisPy14 — Sat, 01 Oct 2022 13:41:43 GMT

The same thing has happened to me today for the Arsenal v Spurs game. Casting from Apple iPhone which shows as BT Sport Ultimate then appears as BT Sport 1 on Chromecast! Can this be fixed please? Thank you

Re: BT sport casting to Chromecast ultra in 4K

saltsupplier — Wed, 05 Oct 2022 18:19:40 GMT

First chance to test it tonight becausevI have been away.

It is chromecasting in 4K but the sound is only stereo not surround.

Re: BT sport casting to Chromecast ultra in 4K

DarrenDev — Wed, 05 Oct 2022 18:21:27 GMT

That's the temporary fix - we had to disable surround sound.
S6001 is occurring because the Google player is failing to decrypt the multi-channel audio stream. There's no valid reason for this, and Google are investigating.

Re: BT sport casting to Chromecast ultra in 4K

saltsupplier — Wed, 05 Oct 2022 18:24:18 GMT

I did message Google and they are unaware of the issue!!!!!!!

Re: BT sport casting to Chromecast ultra in 4K

DarrenDev — Wed, 05 Oct 2022 18:27:35 GMT

We have a dedicated technical rep from Google who works with us on all things related to Google TV and Chromecast. We don't go via the helpdesk that you've spoken to - they won't know anything about what we're doing.
Trust me - it's being investigated, along with many other issues with the latest player on Chromecast.

Re: BT sport casting to Chromecast ultra in 4K

saltsupplier — Thu, 06 Oct 2022 03:53:33 GMT

I do trust you Darren to get something sorted.

But it would help if both the Google help and indeed your BT help were made aware!

I had a wasted trip from a BT engineer and half a days work lost for me waiting for him only for him not to know anything about the problem!

Please can you get a permanent solution sooner rather than later?

Re: BT sport casting to Chromecast ultra in 4K

saltsupplier — Wed, 12 Oct 2022 18:02:20 GMT

Darren

I have tried watching Ultimate through the BT app on an Amazon 4K TV box.

I get the 4K picture but again only in stereo rather than surround sound.

This would suggest that it is a problem with the BT Sport app rather than Chromecast.

Is this the case or has surround sound been disabled on the app to all devices?

Re: BT sport casting to Chromecast ultra in 4K

ChrisPy14 — Wed, 12 Oct 2022 18:26:24 GMT

Same here Saltsupplier

Re: BT sport casting to Chromecast ultra in 4K

DarrenDev — Wed, 12 Oct 2022 19:58:27 GMT

I've just checked on my Fire Stick 4k and it is playing in Atmos no problem.
I'm not sure if there's an issue that it doesn't provide the multi-channel audio if the device only supports 5.1 and not Atmos. I'll find out tomorrow.

Re: BT sport casting to Chromecast ultra in 4K

DarrenDev — Thu, 13 Oct 2022 10:46:21 GMT

Sorry, cancelled my previous message as it was incorrect.

Currently matches on BT Sport Ultimate can either be Atmos enabled (broadcast in e-ac3), or not (broadcast in ac3). There is then also always a stereo stream available.

e-ac3 (Atmos) decoders can also handle ac3 (5.1)

ac3 decoders cannot handle an e-ac3 stream

So if your device doesn't support e-ac3 then you'll get 5.1 when Atmos isn't enabled for the stream, but you'll only get stereo when it is.