This topic

HDR Issue

MadDawgPJ — Sat, 30 Apr 2022 11:16:22 GMT

The issue I'm having is I’m getting an error message when i switch to 465 (BT Sport Ultimate HDR) amd it’s saying my TV does not support HDR, meaning I will get less quality.

Although this is a very recent issue, because before hand I wasn’t getting this whatsoever. I’ve not touched any sort of setting on my BT nor my actual TV either. What is causing this and how can I fix this?

Re: HDR Issue

NigelB72 — Sat, 30 Apr 2022 12:18:21 GMT

Have you viewed HDR content on the TV before?

Re: HDR Issue

MadDawgPJ — Sat, 30 Apr 2022 12:19:50 GMT

Yes multiple times thats what the issue is. Its just started all of a sudden

Re: HDR Issue

NigelB72 — Sat, 30 Apr 2022 13:33:37 GMT

Try changing the HDMI cable and if that doesn't work, try another device that outputs HDR in the HDMI port to rule out a TV issue.

Also, try a full reset of the Youview box.

Re: HDR Issue

ozsat — Sat, 30 Apr 2022 15:24:44 GMT

My box occasionally says the bandwidth is not sufficient for HDR for a few seconds when the stream starts - but soon clears and is HDR.

What tv is it? It may have received an update which has changed settings.

@MadDawgPJwrote:
The issue I'm having is I’m getting an error message when i switch to 465 (BT Sport Ultimate HDR) amd it’s saying my TV does not support HDR, meaning I will get less quality.

Although this is a very recent issue, because before hand I wasn’t getting this whatsoever. I’ve not touched any sort of setting on my BT nor my actual TV either. What is causing this and how can I fix this?

Re: HDR Issue

David_H — Tue, 10 May 2022 11:23:53 GMT

Hi @MadDawgPJ thanks for reporting this issue with HDR. Could you let me know what make and model of TV you have connected to your TV Box? I'll also drop you a private message to get some more details to help us investigate this for you.

thanks,

David

Re: HDR Issue

mwillems — Mon, 03 Oct 2022 08:24:35 GMT

I am having this same problem, I have an LG C9 and to test this issue I bought a HDMI 2.1 8k 48GBps cable, it throws up an error. It is plugged into a standard HDMI port as I have my soundbar on the eArc.

Any ideas why this is happening?

Re: HDR Issue Fixed

madixon — Mon, 24 Oct 2022 18:08:06 GMT

I had the same issue.

This fixed mine:

on BT box go to settings>picture&sound>hdmi display

Change the setting to UHD 50fps 10bit

>Done

Go to the program list select 1>ok

then select 465>ok

message no longer there. 😀