This topic

Mass exodus of customers

AlanBrighton128 — Mon, 03 Oct 2022 15:29:14 GMT

i think BT Sports have scored a massive own goal today, and predict a huge exodus of customers, took my £25 payment 5 times, and that money is crucial for me.

Re: Mass exodus of customers

gjames147 — Mon, 03 Oct 2022 16:41:54 GMT

Completely agree, and when you try to get in touch there's a chat bot that makes you spend approx half an hour to provide 4 pieces of information, when it would take about a minute as a form.

When I asked them why it was set out this way, Rob from the executive team couldn't provide a single benefit of the chat bot over a form, so can only infer it's deliberately set up this way to obstruct complaints.

Re: Mass exodus of customers

-Richie- — Mon, 03 Oct 2022 18:22:05 GMT

It's been reported and any duplicates will be refunded ASAP, if you do call then BT will explain the same, I can understand how annoying it can be but you will be refunded without having to call in.

There is an existing thread Here regarding the issues with the payment processor.

Re: Mass exodus of customers

AlanBrighton128 — Wed, 05 Oct 2022 06:15:26 GMT

Has anyone had their money returned yet from multiple payments mess up?

Re: Mass exodus of customers

-Richie- — Wed, 05 Oct 2022 10:04:23 GMT

@AlanBrighton128wrote:
Has anyone had their money returned yet from multiple payments mess up?

From my understanding the money never left the accounts, a request was made for the extra payments, this puts the funds in an authorisation or pre-authorisation hold status which is why the funds are not available, once that request stops the money will be available to spend, which is a good thing as it's quicker to put right than refunding monies that left the account.