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BT sport's goal alerts

gillyallan — Sat, 08 Oct 2022 14:35:00 GMT

I have bttv with sports. On champions League games you have the goal alerts. Now, when a goal alert comes up and to press green to go to game. When I do this it wants to take me to the HD channel that game is on. The trouble is I don't have hd. Any way to make it go to the SD version as useless otherwise ?

Re: BT sport's goal alerts

DarrenDev — Mon, 10 Oct 2022 09:32:03 GMT

Sorry to hear that @gillyallan. This isn't normal behaviour, and not something we've heard reported before.
I've raised a ticket with the dev team to investigate. I'll update when I know more.
Sorry for the inconvenience.

Re: BT sport's goal alerts

Brucemeister5 — Mon, 10 Oct 2022 11:04:22 GMT

I’m normally watching the match on Ch 465 and when I press green to go to see the goal alert it will take me to the correct game as I do have HD. However, when I press green to go back to the match that I was watching it takes me to Ch433. I don’t think that it used to do this.

Re: BT sport's goal alerts

DarrenDev — Fri, 14 Oct 2022 15:50:43 GMT

Unfortunately this bug won't be fixed until February 2023 at the earliest, due to other major work currently happening on BT TV.
Thanks for raising it @gillyallan, and apologies for the inconvenience.

Re: BT sport's goal alerts

gillyallan — Sat, 15 Oct 2022 06:01:08 GMT

Ok thanks