This topic

BT Sport UHD HDR on Channel 465 black screens

sideeffect — Thu, 13 Oct 2022 08:44:11 GMT

Hi, I have a BT pro TV box with BT sport + UHD addons and I am a new customer. Last night when trying to watch Rangers vs Liverpool the stream cut out 3 times and went to a black screen. To fix it I had to change channel and then change back. I even missed the first goal because of this which annoyed me enough to make this post :). It's not really acceptable for a paid service.

I have 1 Gb FTTP and only the UHD stream was using any bandwidth, so I am pretty sure this is a BT stream issue or a problem with the BT TV box and nothing to do with my network. My router didn't reset, and I didn't lose internet connectivity. I haven't had this issue when using my Roku to watch BT sport UHD.

I have read this was an issue some months ago with the BT pro box and BT sport UHD on channel 465. Is this still not fixed and is this going to happen during other games?

Re: BT Sport UHD HDR on Channel 465 black screens

NigelB72 — Thu, 13 Oct 2022 10:57:50 GMT

Run a software update. There was one launched a few weeks ago to enable Freeview over internet which also fixed a lot of other issues. It may have been pushed out to you yet.... It might be worthwhile giving it a bash though

Re: BT Sport UHD HDR on Channel 465 black screens

sideeffect — Thu, 13 Oct 2022 13:46:56 GMT

Hi thanks, I am pretty sure I have that update as when I installed, I selected IPTV and I am using that instead of aerial. I will check again if there have been any new updates.

Re: BT Sport UHD HDR on Channel 465 black screens

Brucemeister5 — Thu, 13 Oct 2022 14:39:54 GMT

I’ve been having problems with Ch 465 going black when viewing the CL again this week too. I changed over to the IP delivery of channels on the first day that it became available and my box is set to update software automatically. Others were reporting problems on one of the other threads. It’s been an issue since the beginning of the current football season, but seemed to have disappeared until this week.

Re: BT Sport UHD HDR on Channel 465 black screens

sideeffect — Thu, 13 Oct 2022 18:48:34 GMT

Thanks, Glad it's not just me and hope they fix it soon.

Re: BT Sport UHD HDR on Channel 465 black screens

DarrenDev — Fri, 14 Oct 2022 13:20:46 GMT

It's been ongoing for a while - see thread https://community.bt.com/t5/YouView-from-BT/BT-TV-Box-Pro-issue-unresponsive/m-p/2256519 for a mixture of instability and black screen comments.

A number of issues have been found and fixed or worked around, but it sounds like a gremlin has crept back in. It's being investigated.

Re: BT Sport UHD HDR on Channel 465 black screens

ozsat — Sat, 15 Oct 2022 13:16:36 GMT

Was watching live football today on #465 when the screen just went blank - tv and Box Pro still on.

The recording on #465 seemed to have stopped at the same time.

Channel up/down restored viewing.

Re: BT Sport UHD HDR on Channel 465 black screens

zulu17 — Sat, 15 Oct 2022 13:21:58 GMT

@ozsat Yes I experienced that problem in live viewing on 465. wasn’t recording today. Resolved in same manner by channel change. There was loss of commentary earlier.

Re: BT Sport UHD HDR on Channel 465 black screens

Brucemeister5 — Sat, 15 Oct 2022 13:53:26 GMT

Me too. I had a picture freeze a few minutes before the screen went blank, but it managed to right itself again. I don’t know whether or not that was related, but it didn’t come as too much of a surprise when I got the blank screen just after that. I changed channels and managed to restore Ch 465 relatively quickly again though.

Re: BT Sport UHD HDR on Channel 465 black screens

ozsat — Sat, 15 Oct 2022 15:17:04 GMT

Picture freeze was a transmission issue - https://rxtvinfo.com/2022/bt-sport-lost-its-commentators-and-viewers-loved-it

@Brucemeister5wrote:
Me too. I had a picture freeze a few minutes before the screen went blank, but it managed to right itself again. I don’t know whether or not that was related, but it didn’t come as too much of a surprise when I got the blank screen just after that. I changed channels and managed to restore Ch 465 relatively quickly again though.

Re: BT Sport UHD HDR on Channel 465 black screens

zulu17 — Sat, 15 Oct 2022 21:28:10 GMT

a few observations

One of the benefits of a Eurosport Player subscription is often the option of ambient sound for some sports events. I hope that the joint venture follows that path. match was pretty poor advert for the Premier League for the neutral and the commentators seem to have little enthusiasm for what they were describing.

I would say though that a transmission problem on a channel that is resolved should NOT require the viewer to change channel and then change back again.

Although I didn’t need to reboot the box after the issue during the live problems with 465 I did have to this evening as the I(nfo) data on all channels that I viewed lacked programming info.

Re: BT Sport UHD HDR on Channel 465 black screens

ozsat — Sun, 16 Oct 2022 07:41:51 GMT

The transmission problem was really a one-off which affected all platforms. I don't think it affected the signal it was a problem with the stuff coming from the OB site.

I don't think it was related to the 465 blank screen which is a regular occurance - and would have occured anyway.

I really don't see how a box which had it's released delayed for so long still has major issues after being in the field for so long now.

Re: BT Sport UHD HDR on Channel 465 black screens

scharter — Sun, 16 Oct 2022 08:30:03 GMT

@ozsat Totally agree with your last sentence.

Re: BT Sport UHD HDR on Channel 465 black screens

DarrenDev — Sun, 16 Oct 2022 10:19:27 GMT

Just to add to this one - you're correct @ozsat that the issue yesterday was at source and affected all platforms. The box saw the stream end, so it stopped playing. I wouldn't expect all boxes to flood the network trying to restart for what is considered a rare exception.
The issue at the top of this thread is on us - a change was made at the server end that reverted one of the fixes for this black screen issue that was put in place weeks ago. We now fully understand why that happened, and have protection in place to prevent it happening again.
So for both cases in this thread, the box has worked as designed.