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Unable to cancel BT Sport

tmorrison93 — Sun, 30 Oct 2022 15:31:10 GMT

Hi,

I am trying to cancel my monthly BT sport pass through my account on the website and I keep getting an error - notifying me to try again later.

This has been going on for almost a month now and my BT sport renews on 1st November, I would like to cancel before renewal.

Does anybody have a solution to this?

Thanks

Tom

Re: Unable to cancel BT Sport

DavidM — Mon, 31 Oct 2022 09:49:36 GMT

Hi @tmorrison93 and welcome to our community.

Sorry you're having problems cancelling your monthly pass. The quickest way would be to contact our CS guys on 150 but if that doesn't suit I've dropped you a private message so you can send over the details.

Cheers

David

Re: Unable to cancel BT Sport

DarrenDev — Mon, 31 Oct 2022 12:17:33 GMT

Just as an FYI @tmorrison93 this is a known issue that is being investigated. Your account is in a bad state from which it cannot automatically recover, so you need to contact us to manually clean it up.

Re: Unable to cancel BT Sport

DavidM — Mon, 07 Nov 2022 13:28:16 GMT

Hi @tmorrison93 .

Thanks for sending over the details. That's all cancelled for you now.

Cheers

David