This topic

BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

trekerdwarf — Wed, 09 Nov 2022 08:14:09 GMT

hi, I'm having trouble synching the bttv app with the bt box pro i am running android 13 was wondering if that would have something to do with it not synching any help would be appreciated

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

DarrenDev — Wed, 09 Nov 2022 08:23:21 GMT

What trouble are you having? Have you paired the app with the box?

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

trekerdwarf — Wed, 09 Nov 2022 10:54:01 GMT

no thats the problem it wont pair

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

DarrenDev — Wed, 09 Nov 2022 11:01:53 GMT

Can you please be more specific on your experience then. What stage do you get to, and what error do you see?

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

trekerdwarf — Wed, 09 Nov 2022 11:06:53 GMT

it searches for the box for some time and then comes up error unable to find bttv box and then gives me a box with retry cancel,or learn more .

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

DarrenDev — Wed, 09 Nov 2022 11:43:02 GMT

First suggestion is to reboot everything - the phone, the TV box, the BT Smart Hub, and if you're using any WiFi extenders or Powerline adapters then reboot those too. This resolves most issues.

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

trekerdwarf — Wed, 09 Nov 2022 12:34:01 GMT

thank you for that i have rebboted the phone and the box especially because i did not get all my channels at the first install and i asked the wife to reboot the broadband i will try again when i get home later i thought it might be something to do with android 13 as its just come out.

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

DarrenDev — Wed, 09 Nov 2022 13:31:17 GMT

No issues with Android 13 - I have a few devices on it already and it's working OK for me.

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

Andy005 — Thu, 10 Nov 2022 08:24:29 GMT

Since receiving my TV Box Pro last week I haven't been able to pair to it either.

I've tried ios and android and get the same message as the OP.

All software is up to date and I've checked that the TV Box and my devices were all on 5GHz. I've reset my Hub, factory reset the TV Box (keep recordings), deleted the app and restarted my devices and then reinstalled the apps.

I've also connected the TV Box via ethernet and it still says there's no TV Box found.

The only other thing I can think of is the BT TV app itself, but I doubt it. However, I've just come back to BT TV after a year or two away and the BT TV app is showing 3 slots locked for some reason.

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

DarrenDev — Thu, 10 Nov 2022 08:46:03 GMT

Known issues with pairing:

* Sometimes it fails when the box is connected over WiFi. This is because YouView break the software. They then fix it again, but break it in a future update. It's toggled back and forth a few times. I did check yesterday though, and it works for me. It has always worked with the Ethernet cable.

* On older boxes (i.e. not the Pro box) the pairing service running on the box would crash and not recover. It would require a software reset from the maintenance menu to fix it (reset, keep recordings). I've not known this to be required on the Pro box so far though.

* BT hubs lose their ability to detect other devices on the network (i.e. mDNS queries fail). This prevents the app from finding the box, and also prevents it from seeing Chromecast devices on the network. I cannot explain why, but a reboot of ALL network devices as well as the set top box AT THE SAME TIME seems to fix it - rebooting one thing at a time and then testing doesn't seem to work. This one has baffled me for years.

None of these issues seem relevant to you though, as you've tried all the recommended steps already. Can I ask you to please confirm software versions on your box? Maybe you have something older or newer where it's broken.

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

zulu17 — Thu, 10 Nov 2022 08:46:24 GMT

Are there any other Youview boxes connected to your broadband, if so may be worth temporarily disconnecting them whilst you attempt to pair ?

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

trekerdwarf — Thu, 10 Nov 2022 08:47:23 GMT

Hi ihave tried all that now i have also used a ipad with ios and another android using android 12 all with the same result how am I suppose to series link programes if I can't use the app

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

DarrenDev — Thu, 10 Nov 2022 08:47:56 GMT

@zulu17 it should handle that ok - it pops up a screen listing all the boxes to choose from. I have 6 boxes on my network and can see them all.

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

trekerdwarf — Thu, 10 Nov 2022 08:49:59 GMT

Hi exactly the same for me we where using ipads and android 12 as well how are you supposed to series link stuff of you can't use the app at least with sky you press the record button again and it will series link it

Might have to think about sending this back and staying with sky

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

DarrenDev — Thu, 10 Nov 2022 08:50:12 GMT

@trekerdwarf you can series link on the box too - just press the record button and it'll prompt to record series if it's available for that programme.

You could try a factory reset of the box, just in case that helps though?

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

Andy005 — Thu, 10 Nov 2022 08:50:16 GMT

Hi @DarrenDev

The software on the box is 4.0.238, I checked for updates this morning after the factory reset and it confirmed the software is 'up to date'.

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

Andy005 — Thu, 10 Nov 2022 08:51:13 GMT

I don't have any other Youview boxes @zulu17 .

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

trekerdwarf — Thu, 10 Nov 2022 08:56:01 GMT

I will when i get home from work I would love to do the Ethernet cable but the box is a long way from it

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

DarrenDev — Thu, 10 Nov 2022 09:09:27 GMT

You could temporarily plug your box in next to the hub - you don't need to connect a TV. Just plug it in and bring it out of standby. If you see the box in the app then continue the pairing process until it tells you to press ok on the box. Wait 5 seconds and press ok/select on the remote. That should be enough. Once paired, you can then put it back where it was - it uses the cloud for all future communication.

Re: BTTV BOX PRO NOT SYNCHING WITH BTTV APP ON ANDROID 13

trekerdwarf — Thu, 10 Nov 2022 09:29:21 GMT

Thanks for that i give that a try aswell