This topic

Re: Unable to cancel BT Sport

amaramar — Mon, 14 Nov 2022 21:51:43 GMT

I'm having similar problems. Two accounts found. One is active but won't let me cancel online. I called the 0800 number and after a long call was told it would be cancelled and I would receive an email. Nothing received though and still showing as live. Can you help please?

Re: Unable to cancel BT Sport

NeilO — Tue, 15 Nov 2022 10:21:46 GMT

Hi, @amaramar Welcome to the community and thanks for posting, I'm sorry to see you're experiencing problems cancelling your BT Sport Monthly pass. I'll send you a private message so you can send over your details to the moderation team as I'm sure we'll be able to help you get that sorted.

Thanks

Neil

Re: Unable to cancel BT Sport

JohnC2 — Wed, 16 Nov 2022 14:46:23 GMT

Hi @amaramar, thanks for getting in touch. Just to confirm there is already an order on to stop the monthly pass on the 1st December from when you called in.

Cheers

John