This topic

roku

oldstiver — Thu, 22 Dec 2022 14:44:41 GMT

will not let me login to bt sport on roku with my BT ID and password.

IT say visit https://auth.bt.com/device and enter the unique code below: 6 number code

Re: roku

DarrenDev — Thu, 22 Dec 2022 15:00:46 GMT

Ok. And what happens when you follow the instructions? Does it fail? Do you see an error?

Re: roku

oldstiver — Thu, 22 Dec 2022 16:39:27 GMT

There no were to but code. And bt.com say just but my BT ID and password in and there no way I can, and 6 number code some up on TV, if I could find were to put It i would .

Re: roku

DarrenDev — Thu, 22 Dec 2022 16:42:41 GMT

When you go to auth.bt.com/device it prompts you to log in. After you've logged in successfully, it asks you to "Enter the unique code displayed on your TV".

Re: roku

oldstiver — Thu, 22 Dec 2022 17:13:58 GMT

Nothing come up to put 5 number code in . My old roku that I had worked fine.

Re: roku

DarrenDev — Thu, 22 Dec 2022 17:23:04 GMT

We're moving to a new login system - 10% of devices will see this new process at that moment.
When you go to auth.bt.com/device it asks for your username. When you enter it and submit, it asks you for your password. When you enter and submit, it should ask you for the code.
Can you describe where this process doesn't match your experience, and what you see instead?

Re: roku

oldstiver — Thu, 22 Dec 2022 17:48:55 GMT

It does not come up, for me to submit a username or password ,why did bt .com tell me that yesterday.

Re: roku

DarrenDev — Thu, 22 Dec 2022 17:52:13 GMT

Sorry, but I really need you to be descriptive if we're ever going to fix this.

When you go to auth.bt.com/device what happens? It's supposed to ask you for your username - what does it do?

Re: roku

oldstiver — Thu, 22 Dec 2022 18:10:10 GMT

When I was on PC it did not work like that. But try on tablet it works so now I got bt Sport on Roku thanks for your help.

Re: roku

Anonymous — Thu, 22 Dec 2022 18:12:44 GMT

~~@oldstiver~~

~~Screenshots may help @DarrenDev see what's going on.~~

Too slow!

Re: roku

annie9kellypn — Mon, 23 Jan 2023 22:16:17 GMT

HI Darren,

We are having problems logging into BT Sport App via both Roku stick and Amazon Firestick.

Have been accessing via Roku perfectly for past year or so. Suddenly stopped. Can successfully log in and watch on mobile and computer.

We have BT Sport from Plusnet and since then have also signed up for a monthly pass (so now have 2 subscriptions) ! Neither work.

I have spent several hours on phone to both Plusnet andf BT tech with no success.....

Can you assist please ?

Thank you

Ann

Re: roku

DarrenDev — Mon, 23 Jan 2023 22:19:18 GMT

What error are you seeing Ann? Send me a DM with details and the BT ID you're using and I'll check what's failing.

Re: roku

annie9kellypn — Wed, 25 Jan 2023 14:15:26 GMT

Hi Darren,

When I try to login via either Amaxon Firestick or Roku stick I have a screen with GET MONTHLY PASS, bottom left it says Already got BT Sport ? with a log in box.

I am sent to a screen which says LETS GET YOU LOGGED IN, told to visit https://auth.bt.com/device and enter a unique code.

I am then directed to a login page and enter my BTid xxxxx @gmail.com and password and am directed to apage where I enter the unique code and click on LINK TV.

It then says All done your tv will refresh automatically in a moment

My tv then displays a message saying SORRY THERE IS A PROBLEM WE ARE UNABLE TO FIND AN ACTIVE BT SPORTS SUBSCRIPTION ON THIS ACCOUNT.PLEASE CHECK OUR HELP PAGES FOR DETAILS ON HOW TO GET ACCESS: bt.com/help/id003 Code ID003

Regards

Ann

Re: roku

DarrenDev — Wed, 25 Jan 2023 13:52:52 GMT

That's a strange one Ann - you actually have 2 BT Sport subscriptions on your account (one from Plusnet, plus a BT Sport Monthly Pass). For some reason, it thinks you don't have any at all. I've asked one of my colleagues to check why this is happening.

Re: roku

annie9kellypn — Wed, 25 Jan 2023 14:05:53 GMT

Thanks Darren,

fyi I can access BT Sport on mobile app and on computer !

Regards

Ann

Re: roku

Carlusha — Wed, 25 Jan 2023 14:10:44 GMT

@annie9kellypn @DarrenDev

Ann, you really should edit your first post and remove the email address otherwise you run the risk of being bombarded with spam emails!

Re: roku

annie9kellypn — Wed, 25 Jan 2023 14:22:52 GMT

Thanks Carlusha 👍

Re: roku

DarrenDev — Wed, 25 Jan 2023 14:59:54 GMT

Your BT ID was deleted and recreated by the helpdesk last week - I assume to fix a problem with it? Unfortunately they didn't follow correct procedure, so it wasn't recreated properly with our new login system. I have someone fixing it now - it should start working on auth.bt.com shortly.

Re: roku

DarrenDev — Wed, 25 Jan 2023 15:20:39 GMT

That's it now sorted - follow the process again and it should work OK this time. Sorry for the inconvenience.

Re: roku

annie9kellypn — Wed, 25 Jan 2023 15:40:49 GMT

Thanks Darren, will try when I get home.
I will now want to cancel one of my subscriptions, presumably that shouldn't cause any problem ?
Regards
Ann