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BT Sport App charged two times.

JamesBrown95 — Thu, 29 Dec 2022 08:20:10 GMT

Hello I have been charged twice for the BT sport pass

Re: BT Sport App charged two times.

JohnC2 — Thu, 29 Dec 2022 08:22:26 GMT

Hi @JamesBrown95, welcome to the forum and thanks for your post.

Sorry you've been charged for BT Sport twice. This may have been caused if you have more than one BT Sport Monthly Pass accounts. Or it could be that 2 payments have been collected close together if the payment for the previous month was not collected.

Check those scenarios out and let us know how you get on.

Cheers

John

Re: BT Sport App charged two times.

JamesBrown95 — Thu, 29 Dec 2022 08:36:05 GMT

Hello thank you for the reply I don’t have 2 active subscriptions to BT sport, I also cancelled it for a month due to the World Cup going on and I restarted it 2 days ago

Re: BT Sport App charged two times.

JohnC2 — Thu, 29 Dec 2022 09:26:51 GMT

Hi @JamesBrown95, thanks for checking that for me and posting back.

I've sent you a Private Message so you can get in contact with the Mod team and we'll be happy to help you resolve this.

Cheers

John