This topic

ID003 on iOS despite on with support

Mic2002 — Sat, 31 Dec 2022 11:36:14 GMT

Bought monthly pass yesterday. Payment out. On iOS iPhone 13. App is up to date. Able to log into the website ok. iOS bt app opens but rejects the log in with this error.
Was on with online support for over an hour yesterday evening to try and resolve this error. He reset the bt id and we reinstalled the app. Same error. Waited overnight and same error again today.

Re: ID003 on iOS despite on with support

DanielS — Sat, 31 Dec 2022 15:57:54 GMT

Hi @Mic2002,

Thanks for reaching out to us.

I am sorry that it hasn't been working on the app although it is working on our web site. There was an issue earlier that caused problems with our app. It's being worked on. Is it working for you now?

Thanks
DanielS

Re: ID003 on iOS despite on with support

Mic2002 — Sat, 31 Dec 2022 16:01:02 GMT

Still the same issue and error

Re: ID003 on iOS despite on with support

DanielS — Sun, 01 Jan 2023 15:04:32 GMT

Hi @Mic2002,

You should be able to use the app now along with the online player from our web site. Any issues, uninstall and reinstall the app.

Thank you
DanielS

Re: ID003 on iOS despite on with support

Mic2002 — Sun, 01 Jan 2023 16:23:31 GMT

Brilliant! Thank you and on New Year’s Day too!

Re: ID003 on iOS despite on with support

DanielS — Sun, 01 Jan 2023 17:39:22 GMT

You are very welcome.

Thank you for your reply. Have a great New Year

DanielS