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Says no valid subscription ps5

stewarthastings — Tue, 10 Jan 2023 12:34:14 GMT

Anyone else had this? Works on iPad and phone but can’t log in to ps5. The technical management team are calling me tomorrow because customer service can’t resolve from 2 chats (30 mins plus each) and 1 phone call. Problem started when cancelled broadband with bt, then 10 days later subscribed for bt Sport monthly pass only with same email address so have 2 accounts linked to 1 email. 1 cancelled broadband and 1 current bt sport monthly, they de linked the accounts to resolve the problem and still didn’t work, anyone had this? Thanks

Re: Says no valid subscription ps5

DarrenDev — Tue, 10 Jan 2023 12:48:40 GMT

Unfortunately a known issue - I have an update call about it in 12 minutes. I'll make sure your account is fixed this afternoon.

Re: Says no valid subscription ps5

stewarthastings — Tue, 10 Jan 2023 12:58:00 GMT

Ok thanks Darren

Re: Says no valid subscription ps5

DarrenDev — Tue, 10 Jan 2023 13:03:48 GMT

Give it a try now - it should work

Re: Says no valid subscription ps5

stewarthastings — Tue, 10 Jan 2023 13:10:20 GMT

Perfect thanks a lot!!!