This topic

Re: BT Sport Ultimate - Errors BTP-11169 and BTP-11162

Austin220155 — Tue, 07 Feb 2023 11:33:34 GMT

I have the same problem despite speaking to BT and just having a visit from an Openreach engineer.

any help would be appreciated

Re: BT Sport Ultimate - Errors BTP-11169 and BTP-11162

NeilO — Tue, 07 Feb 2023 11:36:35 GMT

Hi @Austin220155 welcome to the community and thanks for posting, I'm really sorry you're getting errors when trying to watch the BT Sport Ultimate channel. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

Re: BT Sport Ultimate - Errors BTP-11169 and BTP-11162

JohnC2 — Thu, 09 Feb 2023 14:45:56 GMT

Hi @Austin220155, thanks for taking the time to speak with me yesterday.

The error was that your broadband speed was below the required 44Mb. I've got that fixed now and your speed should be back to normal and the Ultimate channel. Please would you test and let me know how you get on.

Cheers

John

Re: BT Sport Ultimate - Errors BTP-11169 and BTP-11162

Austin220155 — Thu, 09 Feb 2023 18:27:55 GMT

Unfortunately nothing seems to have improved at this end. We used to access Sport Ultimate until BT played around with our line allowing a different company to take over the line for approx. a month.

Any further thoughts?

Re: BT Sport Ultimate - Errors BTP-11169 and BTP-11162

Austin220155 — Thu, 09 Feb 2023 19:57:20 GMT

I have just noticed that the error message is now BTP 1080. Not sure if that makes any difference?

Re: BT Sport Ultimate - Errors BTP-11169 and BTP-11162

JohnC2 — Fri, 10 Feb 2023 14:18:17 GMT

Hi @Austin220155, thanks for the update and speaking with me earlier. I've passed this back to the TV team to check further as the speed issue has been fixed and is not the cause of the error.

Cheers

John

Re: BT Sport Ultimate - Errors BTP-11169 and BTP-11162

Austin220155 — Tue, 14 Feb 2023 12:41:19 GMT

Another visit from openreach. They have checked that there are no problems with the broadband and we accessed a uhd movie on Netflix without any bother. The channels 433 and 465 continue with same error messages and say that the channels are no longer available. We did another factory reset on the bt box. Still no success. The error messages continued to say “you need to set up BT Sports Ultimate” which suggests the issue is still with BT set up.
Any thoughts?

Re: BT Sport Ultimate - Errors BTP-11169 and BTP-11162

DarrenDev — Tue, 14 Feb 2023 12:54:57 GMT

Your fault is still being actively investigated @Austin220155 - the last update was 2 hours ago, where an issue with your subscription has been identified. Someone will get back to you as soon as they know more.

Re: BT Sport Ultimate - Errors BTP-11169 and BTP-11162

JohnC2 — Tue, 14 Feb 2023 17:28:55 GMT

Hi @Austin220155, thanks for speaking with me earlier and now that the subscription error has been resolved the channel is back working for you again 🙂

Cheers

John

Re: BT Sport Ultimate - Errors BTP-11169 and BTP-11162

Austin220155 — Tue, 14 Feb 2023 19:34:54 GMT

Thanks for your persistence and the belief shown in our issue. Many others have turned the back and offered lame excuses over the past year and more.