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ID003 error in mobile app

ikb — Tue, 28 Feb 2023 09:53:58 GMT

Hi, I am getting an error on BT sport app ( ID003 ) but confirmed account I have account with BT consumer - tried all help options (linking BT ID etc.) to no avail - please help

Re: ID003 error in mobile app

DarrenDev — Tue, 28 Feb 2023 09:59:08 GMT

Edit: I can see you're an employee with a very old account. They used to be processed manually, which is why yours is in such a messy state. I'll get that sorted.

Re: ID003 error in mobile app

DarrenDev — Tue, 28 Feb 2023 10:58:50 GMT

That's it now fixed. Can you please confirm?

Re: ID003 error in mobile app

ikb — Tue, 28 Feb 2023 11:28:06 GMT

Yes it works now, many thanks for your help!