This topic

Sports App

Graham001 — Fri, 03 Mar 2023 20:52:51 GMT

When watching live rugby via the BT sports app(on a Samsung A53) I get a error code of VC018. Switched to watch the live football and it works fine. I have tried all the usual uninstall the app and then reloaded it etc. I also have a pixel 6a and the app works fine! Any ideas!!

Re: Sports App

DarrenDev — Sat, 04 Mar 2023 22:42:26 GMT

VC018 means your hardware told the app it was capable of playing the video, but when it then tried, the hardware said no. Rebooting can often fix this, but if not then select the More tab, then Player Settings, and turn off hardware acceleration. This will fix it.
I have an update going out soon that will do this automatically.

Re: Sports App

Graham001 — Thu, 09 Mar 2023 20:26:42 GMT

Darrendev

Thanks for the reply but this didn't work, still getting VC018 message. Have noticed it only happens on BT sport 1!

Re: Sports App

DarrenDev — Thu, 09 Mar 2023 21:00:20 GMT

Could I get you to check again please, just to make sure sure that the "Disable hardware acceleration" toggle is set to the on (right) position. It shouldn't be possible for VC018 to ever happen with that set.

Re: Sports App

Graham001 — Thu, 09 Mar 2023 21:25:20 GMT

Still getting message.

Re: Sports App

DarrenDev — Thu, 09 Mar 2023 21:30:12 GMT

Can you please send me a DM with your BT ID and I'll check our logs.

Re: Sports App

mattmasonuk — Tue, 14 Mar 2023 21:55:23 GMT

Hi, I have exactly the same issue.

Samsung Galaxy A53. If I try and watch BT Sport Ultimate I get the same error message.

I tried as you suggested above and that didn't work.

Re: Sports App

DarrenDev — Tue, 14 Mar 2023 21:58:43 GMT

Can you please join the beta by finding the BT Sport app in the Play Store. Scroll down the screen with the details and there'll be an option to join the beta.

Shortly after joining, an update will become available - app version 8.17.0.

Let me know how you get on.

Re: Sports App

mattmasonuk — Wed, 15 Mar 2023 19:15:05 GMT

Hello,

I've become a beta tester, the update came through and I'm on the version of App you've quoted above.

I've gone on to watch BT Sport 1 now, for Real Madrid vs Liverpool, soon into live stream it tells me that this broadcast is available on BT Sport Ultimate.

Then I get the VC018 error again.

I hope this info helps

Matt

Re: Sports App

DarrenDev — Wed, 15 Mar 2023 19:18:34 GMT

Ok thanks. If you try a second time, does it still show VC018?
If so, I'm afraid the only option I'll have remaining is to blacklist that device to prevent it even offering Ultimate.

Re: Sports App

DarrenDev — Wed, 15 Mar 2023 21:43:05 GMT

Ignore that - I've checked the logs.
I wasn't previously aware that hardware acceleration is REQUIRED for BT Sport Ultimate, so unfortunately if the hardware doesn't support it then it won't work.
I've confirmed that all attempts at Ultimate from all Samsung A53 devices have failed, so the device isn't capable of playing it (despite claiming it is). I've therefore blacklisted that device - it'll no longer offer the HDR stream.