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UFC Vera vs Sandhagen

StickClimber — Sun, 26 Mar 2023 08:15:37 GMT

Morning, sadley the main event fight is missing from enhanced and standard version. Some ones dropped a ball again....

Re: UFC Vera vs Sandhagen

jonbishop — Sun, 26 Mar 2023 09:20:21 GMT

This is deeply annoying. I‘ve been waiting to watch this morning but now know the result from trying to google what the problem was with the btsport app and the sanghagen Vera fight. Another btsport baws up

Re: UFC Vera vs Sandhagen

Hannah3572 — Sun, 26 Mar 2023 09:53:25 GMT

Same, it's so frustrating!! Had nothing but issues since getting BT.

Our internet connection keeps dropping, had two engineers out to say there's "nothing wrong" but then it continues to happen.

Last week we couldn't purchase the box office event due to our shocking Internet speed (it went down to 1.4MB)

And now the main event is missing this morning.

And they want us pay an extra fiver a month!

Absolute joke.

Re: UFC Vera vs Sandhagen

sportsfan23 — Sun, 26 Mar 2023 10:29:26 GMT

Extra £5 a month and the main event is missing. Absolute shambles by BT.

Re: UFC Vera vs Sandhagen

DanielS — Sun, 26 Mar 2023 10:38:57 GMT

Hi All,

I am sorry about the main event being missing from the replay on the app this morning. There was a problem with the recording last night and as a result that part of the replay is unavailable. We will have a highlights reel available later this afternoon.

Thanks
DanielS

Re: UFC Vera vs Sandhagen

sportsfan23 — Sun, 26 Mar 2023 12:28:49 GMT

£29.99 a month to watch highlights.. at some point..

Pretty insulting really.

Re: UFC Vera vs Sandhagen

StickClimber — Sun, 26 Mar 2023 12:30:48 GMT

So BT should advertise this catch up as Holm vs Santos? Actually shocking how you can charge for this sub standard service.

Re: UFC Vera vs Sandhagen

mrmint — Sun, 26 Mar 2023 12:55:24 GMT

Disappointed with the overall experience of watching UFC on BT.

Problems with app, low quality streams, missing content? Honestly, for the money its a disappointing user experience that should not be accepted in 2023.

I feel little to no thought goes into how you present content. Each week I log in and it seems like I need to search for the main event or prelims in doing so risking seeing a spoiler.

Why dont you present each week in a similar format? I want to go the UFC spoiler free page and see two big links. One for the main event and one for the prelims/early prelims?

Hire a UX designer and make your product offering decent to use.

Re: UFC Vera vs Sandhagen

Mjaatpriory — Mon, 27 Mar 2023 05:50:24 GMT

Will the main event become available?

How do we raise a complaint about this issue? I only by the sport pass for UFC and have missed being able to watch the main event at all to date, and without result being spoiled should it ever become available.

Re: UFC Vera vs Sandhagen

Jh997 — Mon, 27 Mar 2023 11:47:49 GMT

Are you joking? I only have BT sport to watch the UFC and you've failed to even show the main event. You've failed to provide a service that you've advertised. This is like buying a sandwich with no filling, a book with the final chapter ripped out. All you have to offer is highlights! This is the definition of a rip off, I want what I paid for, either that or give me my money back.

Smh. Not only that there's actually no highlights. And by this time the results have been spoiled for everyone. It's too bad you have a monopoly on the UFC, if there was actually competition for UFC broadcasting I'd drop BT in a heartbeat.

Re: UFC Vera vs Sandhagen

DarrenDev — Mon, 27 Mar 2023 12:19:20 GMT

Unfortunately the proper recording of the event failed due to a technical fault. The editors were informed straight away, and a special extended highlights programme was provided instead which includes the fight in full - check out the UFC section of the app, under the "Catch up" heading. Jump to 2 hours 13 minutes in to view 47 minutes of coverage of that fight.

We can only apologise for the inconvenience caused - this is the first time this failure has occurred, and couldn't easily have been predicted. We know what needs to happen to prevent it happening again.

Re: UFC Vera vs Sandhagen

Mjaatpriory — Mon, 27 Mar 2023 15:25:12 GMT

Well at least I can see the fight now, so that’s something

Re: UFC Vera vs Sandhagen

Vik — Tue, 28 Mar 2023 16:25:39 GMT

i recorded it on my BT box and watched the full event without noticing any issues

Re: UFC Vera vs Sandhagen

Ero18 — Sun, 09 Apr 2023 10:33:50 GMT

You know what needs to happen to prevent it happening again do you? This aged well

Re: UFC Vera vs Sandhagen

mrmint — Sun, 09 Apr 2023 10:40:20 GMT

You sure figured it out. Good job stopping it from happening again...

Re: UFC Vera vs Sandhagen

DarrenDev — Sun, 09 Apr 2023 14:56:35 GMT

I don't know the cause of last night's failure yet, but I can say with 100% certainty that it's not the same as last time.

Re: UFC Vera vs Sandhagen

mrmint — Sun, 09 Apr 2023 15:06:10 GMT

Same or not. Thats not really the point. Its just a poorly ran service. No way you can defend it as a professional or well thought out service. It really feels like an afterthought. No doubt lots of people work hard but clearly things are work and even when do its still bad.

Re: UFC Vera vs Sandhagen

jonbishop — Sun, 09 Apr 2023 17:02:40 GMT

Where’s the main card gone of adesanya vs perieira? BT Sport baws up logged again. UFC is the only sport I watch on the app, there have been countless problems and missing main events and spoiling results is just not good enough. Any recompense being of offered? Where can a formal complaint be lodged?