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BT Monthly Pass Won't Activate

MrGreg2005 — Thu, 30 Mar 2023 14:27:57 GMT

A few days ago I bought a monthly pass for BT Sport. It promised access between 15 minutes and an hour and yet days later I still can't access it. I have confirmation of payment, signing up and the money has already been taken from my account. I really want to watch the Heineken Champions cup this weekend so any help to get me access would be appreciated

Re: BT Monthly Pass Won't Activate

NeilO — Thu, 30 Mar 2023 14:39:57 GMT

@MrGreg2005 I'm sorry about that, what does the error message say when you try to log in to BT Sport?

@DarrenDev might be able to help get that sorted for you.

Neil

Re: BT Monthly Pass Won't Activate

DarrenDev — Thu, 30 Mar 2023 16:04:29 GMT

Sorting it now @MrGreg2005 - I'll update as soon as I know more.

Don't worry - we'll make sure you have access in time for the weekend.

Re: BT Monthly Pass Won't Activate

MrGreg2005 — Thu, 30 Mar 2023 17:05:00 GMT

Thanks, I appreciate the help!

Re: BT Monthly Pass Won't Activate

DarrenDev — Fri, 31 Mar 2023 09:29:52 GMT

That's it now sorted. Could you give it a go?

Re: BT Monthly Pass Won't Activate

MrGreg2005 — Fri, 31 Mar 2023 09:36:34 GMT

Thank you it’s working now, I appreciate the help!