This topic

BT Sport App Failure Yet Again!

ricky_pritchard — Sun, 09 Apr 2023 07:51:17 GMT

5th UFC event in a row where the playback continually fails on replay mode, it makes you wonder what service you are paying for and whether your money is better spent with ESPN+ or UFC fight pass.

Can someone please explain the nature of the issue and what improvements are being made to ensure that your customers money is not being wasted?

Re: UFC 285 not working :/

jamesbarber90 — Sun, 09 Apr 2023 07:25:12 GMT

@DarrenDev the exact same thing is happening again on UFC 287 which was shown live last night. can you confirm it will be fixed asap?

UFC 287

AlexFuller — Sun, 09 Apr 2023 07:27:12 GMT

Same problem as ufc 285.. woke up to watch the event on the app.. it gets a few seconds into play back then shuts down and tells me it isn't available in my region.. so frustrating!! Just isn't available on the set top box.. I don't want to spend an entire day dodging social media because BT can't get their proverbial together!!

Re: UFC 287

StickClimber — Sun, 09 Apr 2023 07:32:05 GMT

Yep sharing the same issue, its a joke they charge for this. BT are actually forcing people in the UK to search "elsewhere" Trash app.. trash company.. this is a issue every event.. 😑

Re: UFC 285 not working :/

AlexFuller — Sun, 09 Apr 2023 07:32:17 GMT

Yep! Exactly the same problem! Yet another day dodging social media so as to not hear the results... ridiculous

Re: UFC 287

etdiproselodge — Sun, 09 Apr 2023 07:38:09 GMT

Yep, same here. Repeat of UFC 285! They also completely missed off the chito v sandhagen fight on the app as well. Absolute joke. Only reason I stay with BT is for the UFC. Internet is sh*te and so is the rest of the sports options. Time to look elsewhere

Re: UFC 287

AlexFuller — Sun, 09 Apr 2023 07:42:52 GMT

I also rang the customer service department... spoke to a lady from Newcastle who transferred me to the 'appropriate department' which was actually a voicemail that said 'opening hours are Monday to Saturday'... triffic!

Re: UFC 287

AlexFuller — Sun, 09 Apr 2023 07:44:15 GMT

Exactly! Literally the ONLY reason is the ufc.. if they can't get this right then 100MBs with gigaclear seems awfully tempting..

Re: UFC 287

StickClimber — Sun, 09 Apr 2023 07:48:55 GMT

Im a ex employee of the BT group so that doesnt suprise in anyway i think truely think the companys days are numbered, i will be cancelling my sub as it appears to be cheaper for me to get a VPN and buy ESPN+. The last 5 events have been **bleep** and digging through the support pages this isnt a new thing. They are just a incompetent company.

Re: UFC 287

CitizenSkanks — Sun, 09 Apr 2023 07:55:09 GMT

Yep having the same issue. Tried to play it through the BT Sport App on a PS5, an Xbox and through a Samsung TV and it either doesn't load or crashes after 5 seconds. Everything else on the app is working fine without an issue. Of course this happens on one of the biggest cards of the year.

Error vc526 but only when watching UFC 287

ufcfan100 — Sun, 09 Apr 2023 07:55:23 GMT

Hi,

I keep getting this message VC526 saying internet issues.

I have 140Mbps FFTP. My internet is fine, speed tested and power cycled devices to be sure.

I tried on iPhone 14 with the latest iOS, Windows PC via web browser & iPad Pro.

all getting the same error.

tried 4G on phone, and all three devices display thee same error.

Seems to be an issue with the UFC replay feed?

Re: UFC 287

TommyWoo — Sun, 09 Apr 2023 07:57:09 GMT

Woke up this morning early to watch the UFC and Having the same issue. I only subscribe to BT for the UFC. I think I'll be cancelling and going with your option

Re: Error vc526 but only when watching UFC 287

DrewGeorgeF — Sun, 09 Apr 2023 07:57:38 GMT

I’m getting exactly the same.

also the enhanced player just stopped working. Won’t play on my Smart TV or iPhone 12 and I’ve got 400mb internet.

Re: BT Sport App Failure Yet Again!

nsr316 — Sun, 09 Apr 2023 07:57:48 GMT

Completely agree here . What is going on BT? stop presenting error messages making out as if it’s our fault . We pay a premium to watch these events . Your events show up as watchable but clearly aren’t . We’re on uk and a lot of us can only watch the event in the morning .. without the result ruined. Please fix moving forward and please explain the issue - otherwise don’t bother trying to give us a frustrating service . Enough is enough - the price point is high enough.

Re: Error vc526 but only when watching UFC 287

DrewGeorgeF — Sun, 09 Apr 2023 07:59:39 GMT

These errors happen way to often with BT Sport tbh. It seems it’s way too unreliable for the big fights. Definitely cancelling after watching this fight back. Too frustrating.

Re: UFC 287

etdiproselodge — Sun, 09 Apr 2023 08:00:50 GMT

Spoken to BT and they say “the tower” are aware and it should be fixed within the next few hours. Not good enough.

Re: Error vc526 but only when watching UFC 287

ufcfan100 — Sun, 09 Apr 2023 08:02:14 GMT

tempting, if anyone knows another way I will definitely cancel. I only have the BT Sport app for UFC. Not interested in anything else..... i imagine lots feel the same.

I've had BT sport for years and usually it really reliable, but the last few events have been unbearable.

Re: Error vc526 but only when watching UFC 287

StickClimber — Sun, 09 Apr 2023 08:07:15 GMT

@ufcfan100 a decent VPN and espn+ will do the job anf itll be cheaper then the BT sport sub, crazy thing is BT only stay in busisness when they have a monopoly.. that will soon end

Re: UFC 287

DrewGeorgeF — Sun, 09 Apr 2023 08:07:26 GMT

The fact it’s the biggest thing on their landing page on the app and it doesn’t work is a joke. Literally 90% of the reason I have BT Sport is UFC and it doesn’t work.

Probably VPN & ESPN+ or you know… the other ways to stream 👀

Re: UFC 287

NJD91 — Sun, 09 Apr 2023 08:08:07 GMT

I'm having the same issue again. Absolutely not on. Sitting here twiddling my thumbs while trying to avoid looking at my phone!